Description:The Sales Support Specialist is responsible for driving daily field sales operations efficiency and accuracy by providing administrative and tactical support to the field sales teams. Administrative support includes but is not limited to quote creation/edits, processing orders, change orders and concession workflow creation and closure, as well as analytical work.Essential responsibilities:Act as liaison and partner with field sales team to meet commitments and resolve issuesAssist with funnel management, quote creation, change orders, concessions and non-standard terms requestsTimely document creation and distribution to sales team to meet customer commitmentsCoordinate workflow closures across all functional teamsProactively resolve and escalate issues across functions when necessaryCollect, consolidate and disseminate information from / to all team members to ensure knowledge sharing and execution for assigned functionDrive commercial compliance by supporting legal escalation workflow activities. Support any audits necessary including assisting with revenue risk mitigation during quarter close activities.Engage in special projects to drive or improve business performanceDrive continuous improvement on all related processes to ensure standardization and simplificationEnable team culture and drive organization to improve customer / client satisfaction levels and responsivenessQualifications / Requirements:2 years experience in customer service or field support role.Proficient in use of Microsoft Office (specifically Outlook, Excel, Word, PowerPoint) with speed and accuracy.Excellent verbal and written communication.Ability to work under pressure against tight deadlines, getting work right the first time. High level of telephone and customer care skills.Time management skills with the ability to work with accuracy and minimum of supervision.Excellent organizational, project management and time management skills, including multi-tasking and ability to prioritize to meet aggressive deadlines.Ability to problem solve and drive issues to resolutionDesired characteristics:2 years working experience in commercial fieldWorking knowledge of SalesForce.comFamiliarity with the client commercial processes (ITO & OTR)Familiarity with the client products and offerings Ability to quickly adapt in an environment where priorities change frequentlyExcellent interpersonal, team and influencing skillsDependable, reliable, responsible, dedicated, committedNotes:Work shift – M-F 8am-5pm 1st shiftManager would prefer candidates in the client location area because eventually the work may move back in office for a few days a week.VIVA is an equal opportunity employer. All qualified applicants have an equal opportunity for placement, and all employees have an equal opportunity to develop on the job. This means that VIVA will not discriminate against any employee or qualified applicant on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status
Description:The Sales Support Specialist is responsible for driving daily field sales operations efficiency and accuracy by providing administrative and tactical support to the field sales teams. Administrative support includes but is not limited to quote creation/edits, processing orders, change orders and concession workflow creation and closure, as well as analytical work.Essential responsibilities:Act as liaison and partner with field sales team to meet commitments and resolve issuesAssist with funnel management, quote creation, change orders, concessions and non-standard terms requestsTimely document creation and distribution to sales team to meet customer commitmentsCoordinate workflow closures across all functional teamsProactively resolve and escalate issues across functions when necessaryCollect, consolidate and disseminate information from / to all team members to ensure knowledge sharing and execution for assigned functionDrive commercial compliance by supporting legal escalation workflow activities. Support any audits necessary including assisting with revenue risk mitigation during quarter close activities.Engage in special projects to drive or improve business performanceDrive continuous improvement on all related processes to ensure standardization and simplificationEnable team culture and drive organization to improve customer / client satisfaction levels and responsivenessQualifications / Requirements:2 years experience in customer service or field support role.Proficient in use of Microsoft Office (specifically Outlook, Excel, Word, PowerPoint) with speed and accuracy.Excellent verbal and written communication.Ability to work under pressure against tight deadlines, getting work right the first time. High level of telephone and customer care skills.Time management skills with the ability to work with accuracy and minimum of supervision.Excellent organizational, project management and time management skills, including multi-tasking and ability to prioritize to meet aggressive deadlines.Ability to problem solve and drive issues to resolutionDesired characteristics:2 years working experience in commercial fieldWorking knowledge of SalesForce.comFamiliarity with the client commercial processes (ITO & OTR)Familiarity with the client products and offerings Ability to quickly adapt in an environment where priorities change frequentlyExcellent interpersonal, team and influencing skillsDependable, reliable, responsible, dedicated, committedNotes:Work shift – M-F 8am-5pm 1st shiftManager would prefer candidates in the client location area because eventually the work may move back in office for a few days a week.
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