Salesforce Technical Business Analyst

Reference Number: RKAZST9

Salesforce Technical Business Analyst

Not Disclosed

Phoenix, AZ

6.0 Months

Not Disclosed

Not Disclosed

Government - State

Job Description

Key Responsibilities:

Collaborate with business units to gather, analyze, and document business requirements related to Salesforce.
Translate business needs into functional specifications and work with developers to implement scalable solutions.
Serve as a liaison between IT and business stakeholders, ensuring clear communication and alignment on project goals and
deliverables.
Perform gap analysis and identify areas for process improvement using Salesforce tools and capabilities.
Support configuration and testing of Salesforce features such as objects, workflows, validation rules, and reports.
Assist in managing Salesforce projects and enhancements, ensuring timely delivery and compliance with business needs.
Develop and maintain detailed process flows, data maps, and documentation.
Conduct user training sessions and support change management efforts.
Maintain up-to-date knowledge of Salesforce platform capabilities and recommend best practices.

Required Skills

5 + years of Salesforce experience as a Business Analyst

API

Data Migration

Gathering, analyzing, and documenting business requirements

Preferred Skills

Collections/Payments experience

Salesforce Certification

Scrum Certification

SaFE Certification

Notes:

Hybrid

VIVA is an equal opportunity employer. All qualified applicants have an equal opportunity for placement, and all employees have an equal opportunity to develop on the job. This means that VIVA will not discriminate against any employee or qualified applicant on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.