Description:
Scope of the Project:
This position will assist the client team in establishing effective and efficient change management processes, including:
Process development
Process documentation
Development and implementation of change management tools (e.g., Solution Manager)
Training of client team on change management process
Daily Duties / Responsibilities:
Review current client change management processes and make recommendations for improvement/enhancement
Work with technical and functional teams to adjust process, as necessary, to conform to tools and best practices
Analyze Solution Manager and other change management tools to determine most appropriate tool(s)
Configure tool(s) to match defined change management processes
Document change management processes (functional and technical)
Train client teams on approved change management processes
Processes in scope include:
Request for Change (RFC)
System upgrades
SAP OSS Note installations
Support pack installations
Required Skills (Ranked in Order of Importance):
Strong experience with the development and implementation of change management processes
Strong experience with the development, implementation, maintenance, and use of SAP Solution Manager tools
5+ years’ experience with SAP software analysis, design, and development
5+ years’ experience with ECC, SRM, and BW
5+ years’ experience with SAP upgrades, OSS Notes, support packs, and troubleshooting
Excellent written and oral communication skills
Knowledge of other SAP change management tools
Preferred Skills (Ranked in Order of Importance):
SAP public sector experience
Microsoft Windows Server and SQL database technology
MS Office tools (e.g., Word, Excel, Visio, Project)
Business acumen
Required Education/Certifications:
Bachelor’s in IT, Business or equivalent experience
Notes:
100% Onsite
VIVA is an equal opportunity employer. All qualified applicants have an equal opportunity for placement, and all employees have an equal opportunity to develop on the job. This means that VIVA will not discriminate against any employee or qualified applicant on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status