SAP Junior Technical Support Engineer

SAP Junior Technical Support Engineer

Job Description

Remote - some travel quarterly for meetings and milestones at the expense of the candidate and/or vendorCandidate MUST reside in the Eastern Time Zone.

Description:

The client is looking for an SAP Junior Technical Support Engineer

SCOPE OF THE PROJECT:

Due to the volume of the client financial and administrative systems that need to be migrated to the client standard platforms, upgrade and streamline upgrade aged components, and modernization efforts, additional staff is needed to support these efforts and system implementation. The team will work to align business needs with current and future state to ensure systems are set up and supported following industry best practices to ensure strategic initiatives and compliance with federal and state regulatory laws and ensure business continuity.

This position will be a part of the team responsible for supporting these efforts and transition to operational support.

Candidates should be self-motivated, team-oriented, work under limited supervision, and respond to priority tasks as needed.

DAILY DUTIES / RESPONSIBILITIES:
The SAP HR Systems Technician plays a vital role in configuring, maintaining, and enhancing the client systems, with a primary focus on the client SAP ECC platform and other client HR-related systems. This position is responsible for implementing system configuration changes, optimizing workflows, improving data quality, and supporting reporting needs based on technical capabilities and business requirements.

Working closely with HR, IT, and Finance teams, the technician ensures that system functionality aligns with operational goals and compliance standards. The role involves hands-on configuration, testing, documentation, and support of SAP HR modules, as well as identifying and implementing workflow- driven solutions to reduce manual processes and improve data integrity.

With a strong emphasis on technical problem-solving, system optimization, and data-driven reporting, this position is essential to the successful modernization and efficiency of HR operations.

Key Responsibilities
System Configuration & Workflow Optimization
Configure and maintain SAP ECC HR modules within the the client platform to support evolving business needs.
Recommend and implement workflow-driven solutions to reduce manual data entry and streamline HR processes.
Identify system capabilities and limitations to propose creative, system-based solutions for HR modernization.
Collaborate with HR and IT to design position-based access controls and ensure appropriate data access across roles.
Maintain system protocols and configuration documentation to support change management and audit readiness.

Testing & Implementation
Execute unit, integration, and user acceptance testing (UAT) for system changes, enhancements, and patches.
Support production rollouts and ensure minimal disruption to HR operations.
Troubleshoot and resolve system issues, escalating complex problems as needed. Data Quality & Reporting
Monitor and improve data accuracy and integrity across HR systems.

Develop and maintain reports and dashboards using SAP tools, Excel, and Power BI.
Compare data across systems to identify inconsistencies and recommend corrective actions.
Support audit and compliance reporting requirements. Documentation & Support
Create and maintain technical documentation, including configuration records, SOPs, and user guides.
Provide technical support to HR users and assist with training on new system features or workflows.
Update SharePoint and other collaboration tools with relevant system documentation and resources.

Collaboration & Communication
Work closely with HR, IT, and Finance departments to align system functionality with business needs.
Participate in cross-functional meetings to gather requirements and provide technical input on system capabilities.
Assist with the development of policies and procedures related to system security and data classification in alignment with NIST 800-53, FISMA, and client InfoSec standards.

Project & Change Support
Contribute to HR system modernization projects by implementing technical solutions and supporting project deliverables.
Create and manage work requests in the ticketing system (e.g., DevOps) to track system changes and enhancements.
Support risk mitigation strategies and ensure compliance with IT security and development standards.
Assist with development of policies and procedures to conform and comply with the client standard cyber security policy design related to information risk management, designation of data as to criticality, confidentiality, and protection. (NIST 800-53, FISMA, client  InfoSec Requirements client policies-and-procedures, etc.)

Will provide:
All required information including formulas, data, and mechanisms to check output.
Staff to assist with any application or data questions.
Conference rooms and scheduling for any application demos.
Workstation and required software.

REQUIRED SKILLS (RANK IN ORDER OF IMPORTANCE):
1. 3+ Years of Experience with SAP ECC (client) HR modules, including system configuration, testing, and troubleshooting to optimize SAP HR system workflows to support automation and reduce manual processes.
2. 3+ Years of Experience with State HR/Payroll processes, data privacy standards (e.g., HIPAA, FLSA), and regulatory compliance frameworks.
3. 3+ Years of Experience in data validation, integrity monitoring, and issue resolution across HR systems.
4. 3+ Years of Experience in Advanced reporting and dashboard development using SAP tools, Excel, and Power BI.
5. 3+ Years of Experience in Microsoft Office products (Word, Excel, PowerPoint, Visio) and collaborative tools (SharePoint, OneDrive, Teams).
6. 3+ Years of Experience with role- based access control (RBAC) and position-driven system access configuration.

PREFERRED SKILLS (RANK IN ORDER OF IMPORTANCE):

1. Familiarity with IT security standards and compliance frameworks, including NIST 800-53, FISMA, and client infosec policies.
2. Experience with IT Implementation Projects

ADDITIONAL SKILLS
1. WRITTEN AND VERBAL COMMUNICATION SKILLS
2. Proficient in creating and maintaining technical documentation, including configuration records, SOPs, and user guides.
3. STRONG PROBLEM-SOLVING AND TROUBLESHOOTING SKILLS, WITH THE ABILITY TO IDENTIFY ROOT CAUSES AND IMPLEMENT SUSTAINABLE SOLUTIONS.

REQUIRED EDUCATION:

Bachelor’s degree in a relevant field of work or equivalent work experience

Notes:
The position will be utilized for 40 hours per week for the duration of this project. The selected candidate should be able to work flexible hours where it may be necessary for work to be completed outside traditional business hours
Remote - some travel quarterly for meetings and milestones at the expense of the candidate and/or vendor
Candidate MUST reside in the Eastern Time Zone.

VIVA is an equal opportunity employer. All qualified applicants have an equal opportunity for placement, and all employees have an equal opportunity to develop on the job. This means that VIVA will not discriminate against any employee or qualified applicant on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status