This is a remote role that can be done anywhere in the US. Fully remote (never coming onsite)Description:POSITION SUMMARY:The Senior Analyst – DSCSA (Drug Supply Chain Security Act) Product Flow will be primarily responsible for DSCSA activities requiring a high degree of internal-facing interactions, resolving DSCSA data errors, and ensuring efficient product flow of prescription pharmacy product. The Senior Analyst will have the responsibility of managing a queue and processing DSCSA-related data errors, which prevent the compliant product flow of drugs held in quarantine locations at Distribution Centers and pharmacies. In addition, the day-to-day activities will support 10 distinct business units across Retail, PBM, and Oak Street Health as well as playing a key role in maintaining the formal documentation of key processes. The Senior Analyst will join forces with the field teams and leadership; vendors of prescription pharmacy products; and the vendor for the web-based application with which the exceptions queue and processing activities will take place.This role will focus on monitoring, troubleshooting, and resolving serialization and traceability exceptions, managing serialization and exception handling under the DSCSA.The financial scope of work also entails:1. Minimizing and eliminating the risk for financial penalties incurred due to DSCSA non-compliance.2. Minimizing the impact to working capital and waste caused by quarantined product, DSCSA-data errors, and internal systems errors.3. Defining the financial and operational opportunities for savings due to internal and external non-adherence to standard pharmacy warehouse receiving procedures.Preferred Qualifications:Experience in exception management, triage workflows, and issue resolution within high volume, high urgency environmentsFamiliarity with DSCSA requirements, serialization, and traceability compliance across all client business units (distribution center, PBM, retail etc.) settingsKnowledge of typical pharmacy and warehouse product flow and work forceHands-on experience with TraceLink or similar DSCSA compliance platformBA/BS in Information Systems, Supply Chain Management, or equivalentBroad Supply Chain and/or Store Operations experiencePrior experience with Tableau or BI toolsHighly motivated and a natural problem solverPrior database experience preferably utilizing SQLExperience in developing analytical tools, templates, financial/statistical models, or process flowsDutiesMonitor and manage serialization exceptions using TraceLink SCWM platform, ensuring timely investigation and resolution; Troubleshoot client’s traceability and verification issues, escalating to trading partnersSupport the implementation of SOPs and compliance workflows for exception handling and traceability; Maintain and update knowledge management records, ensuring compliance documentation aligns with client’s policies and regulatory standardsAct as a liaison between client’s internal teams and external trading partners (manufacturers, wholesalers), addressing quarantine inventory issues and exception resolutionsAssist in training client teams (Retail pharmacies and distribution centers, PBM Mail, PBM Specialty, etc.) on serialization compliance, exception management, and best practicesSupport the development of systems and processes needed for on-going exceptions management. Stay up to date with DSCSA compliance milestones, providing input for process improvements and regulatory updatesExperience3+ years’ experience in supply chain, analysis, retail, or healthcareStrong verbal and written communication skill with the ability to present finding and influence key stakeholdersAdvanced analytical thinking and problem-solving skills; ability to make data-driven decisions under regulatory timelinesProven experience leading cross functional collaboration and building consensus across client enterpriseAbility to adapt quickly to shifting priorities and evolving Supply Chain Security Act (DSCSA) regulatory requirementsHighly detailed oriented with strong focus on accuracy and completeness.Demonstrated ability to manage complex project and competing priorities under tight deadlinesProven track record managing queues and driving process improvement across large organizationAbility to influence outcomes, mediate conflicts, and guide teams to resolution in high stake regulatory environmentAdvanced proficiency in Microsoft Excel and PowerPointEducationAssociates degree requiredBachelor's is preferredNotes:Fully remote (never coming onsite)This is a remote role that can be done anywhere in the US.Monday - Friday 11:00am-8:00pm and Monday - Friday 8:00am-5:00pm; DEPENDING ON NEED VIVA is an equal opportunity employer. All qualified applicants have an equal opportunity for placement, and all employees have an equal opportunity to develop on the job. This means that VIVA will not discriminate against any employee or qualified applicant on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status
Description:
POSITION SUMMARY:The Senior Analyst – DSCSA (Drug Supply Chain Security Act) Product Flow will be primarily responsible for DSCSA activities requiring a high degree of internal-facing interactions, resolving DSCSA data errors, and ensuring efficient product flow of prescription pharmacy product. The Senior Analyst will have the responsibility of managing a queue and processing DSCSA-related data errors, which prevent the compliant product flow of drugs held in quarantine locations at Distribution Centers and pharmacies. In addition, the day-to-day activities will support 10 distinct business units across Retail, PBM, and Oak Street Health as well as playing a key role in maintaining the formal documentation of key processes. The Senior Analyst will join forces with the field teams and leadership; vendors of prescription pharmacy products; and the vendor for the web-based application with which the exceptions queue and processing activities will take place.This role will focus on monitoring, troubleshooting, and resolving serialization and traceability exceptions, managing serialization and exception handling under the DSCSA.The financial scope of work also entails:1. Minimizing and eliminating the risk for financial penalties incurred due to DSCSA non-compliance.2. Minimizing the impact to working capital and waste caused by quarantined product, DSCSA-data errors, and internal systems errors.3. Defining the financial and operational opportunities for savings due to internal and external non-adherence to standard pharmacy warehouse receiving procedures.Preferred Qualifications:Experience in exception management, triage workflows, and issue resolution within high volume, high urgency environmentsFamiliarity with DSCSA requirements, serialization, and traceability compliance across all client business units (distribution center, PBM, retail etc.) settingsKnowledge of typical pharmacy and warehouse product flow and work forceHands-on experience with TraceLink or similar DSCSA compliance platformBA/BS in Information Systems, Supply Chain Management, or equivalentBroad Supply Chain and/or Store Operations experiencePrior experience with Tableau or BI toolsHighly motivated and a natural problem solverPrior database experience preferably utilizing SQLExperience in developing analytical tools, templates, financial/statistical models, or process flowsDutiesMonitor and manage serialization exceptions using TraceLink SCWM platform, ensuring timely investigation and resolution; Troubleshoot client’s traceability and verification issues, escalating to trading partnersSupport the implementation of SOPs and compliance workflows for exception handling and traceability; Maintain and update knowledge management records, ensuring compliance documentation aligns with client’s policies and regulatory standardsAct as a liaison between client’s internal teams and external trading partners (manufacturers, wholesalers), addressing quarantine inventory issues and exception resolutionsAssist in training client teams (Retail pharmacies and distribution centers, PBM Mail, PBM Specialty, etc.) on serialization compliance, exception management, and best practicesSupport the development of systems and processes needed for on-going exceptions management. Stay up to date with DSCSA compliance milestones, providing input for process improvements and regulatory updatesExperience3+ years’ experience in supply chain, analysis, retail, or healthcareStrong verbal and written communication skill with the ability to present finding and influence key stakeholdersAdvanced analytical thinking and problem-solving skills; ability to make data-driven decisions under regulatory timelinesProven experience leading cross functional collaboration and building consensus across client enterpriseAbility to adapt quickly to shifting priorities and evolving Supply Chain Security Act (DSCSA) regulatory requirementsHighly detailed oriented with strong focus on accuracy and completeness.Demonstrated ability to manage complex project and competing priorities under tight deadlinesProven track record managing queues and driving process improvement across large organizationAbility to influence outcomes, mediate conflicts, and guide teams to resolution in high stake regulatory environmentAdvanced proficiency in Microsoft Excel and PowerPointEducationAssociates degree requiredBachelor's is preferredNotes:Fully remote (never coming onsite)This is a remote role that can be done anywhere in the US.Monday - Friday 11:00am-8:00pm and Monday - Friday 8:00am-5:00pm; DEPENDING ON NEED
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