Senior Helpdesk Administrator

Senior Helpdesk Administrator

Job Description

Candidates submitted to this position will need to be able to understand/document customer needs, troubleshoot with customer, and have a broad understanding of IT services structure to escalate calls. The Senior Helpdesk Administrator supports desktop applications, web-based applications, client/server applications, computer/networking hardware, standard operating systems, internally developed custom applications, etc.

Knowledge and Experience

Minimum 3-5 years working experience in an IT field
Customer service and interaction
Intune
O365 Experience (including OneDrive, Office products, SharePoint, etc.)
Familiarity with software installation
PowerShell commands and scripting experience
Experience with Active Directory, DNS, and DHCP
AWS SysOps and infrastructure/architecture
PowerShell scripting and automation
Palo Alto firewall
IIS
Intune Administration

Potential certs: AWS, Microsoft, or network-related certs, A+, Network+, Security+, any Microsoft Certs

Required Skills
Associate's degree or Higher

VIVA is an equal opportunity employer. All qualified applicants have an equal opportunity for placement, and all employees have an equal opportunity to develop on the job. This means that VIVA will not discriminate against any employee or qualified applicant on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.