POSITION SUMMARY

Under the general direction of the Project Delivery Unit Supervisor within the Office of Health Informatics, this position provides senior-level project, program, product, and evaluation expertise for complex, cross-functional initiatives affecting the client. The position supports the planning, implementation, modernization, and continuous improvement of business processes, information systems, data capabilities, and digital services.

The position leads initiatives throughout the full delivery life cycle, including discovery, selection, initiation, planning, execution, product development, testing, deployment, adoption, stabilization, transition to operations, evaluation, and closure. Responsibilities include establishing appropriate governance structures; defining scope, objectives, deliverables, schedules, budgets, resource requirements, and success measures; and ensuring that work is completed in accordance with applicable quality, privacy, security, confidentiality, accessibility, regulatory, and operational requirements.

This position coordinates business, program, product, technical, data, privacy, security, vendor, and executive stakeholders. The incumbent facilitates collaboration across bureaus, offices, programs, departmental information technology teams, contractors, and external partners to identify business needs, resolve complex issues, manage competing priorities, and support timely and informed decision-making. Superior interpersonal skills and the ability to communicate complex information clearly to technical and nontechnical audiences are essential.

The incumbent provides leadership in developing and implementing division wide strategies, plans, policies, standards, principles, and procedures related to project delivery, product management, request management, project classification, prioritization, and organizational improvement. This includes collaborating with management and subject-matter experts to improve the collection, governance, protection, integration, accessibility, quality, reporting, evaluation, and effective use of public health data.

The position develops and maintains project plans, program plans, product roadmaps, implementation strategies, annual action plans, schedules, resource plans, risk and issue registers, decision logs, dependency maps, status reports, performance measures, and other delivery documentation. The incumbent identifies and manages risks, issues, assumptions, constraints, dependencies, and critical pathways across initiatives with shared or overlapping functions.

The position applies knowledge of systems, data, business processes, and program operations to develop and implement solutions that improve efficiency, streamline data collection and reporting, strengthen decision-making, enhance service delivery, and improve program outcomes. The incumbent consults with managers and leadership on complex operational, technical, data-related, and delivery matters and translates organizational priorities into actionable plans.

Responsibilities also include leading organizational readiness and implementation activities, such as business-process analysis, requirements management, user acceptance testing, data migration, training, communications, change management, deployment planning, production readiness, post-implementation support, benefits realization, and transition to ongoing operations.

Additional responsibilities include:
Managing the complete project and product delivery life cycle, from evaluation and initiation through implementation, operational transition, and closure.
Establishing and maintaining governance, delivery controls, escalation pathways, decision-making processes, and performance measures.
Developing estimates and tracking scope, schedules, budgets, resources, deliverables, risks, dependencies, quality, and outcomes.
Preparing and presenting clear status reports, recommendations, decision materials, implementation plans, and executive-level communications.
Identifying opportunities to improve organizational processes, systems, data practices, reporting capabilities, and service delivery.
Developing, implementing, evaluating, and continuously improving standards, policies, procedures, templates, tools, and practices.
Coordinating internal staff, vendors, contractors, and external partners to ensure accountability and alignment with organizational objectives.
Training, coaching, and mentoring staff to strengthen project management, product management, data management, business analysis, change management, and delivery capabilities.
Supporting the safe, confidential, effective, and strategic collection and use of public health information.

The incumbent is expected to work independently, exercise sound judgment, and provide leadership on complex and evolving issues. The position requires the ability to manage multiple assignments and deadlines, respond effectively to changing priorities, shift attention across competing needs, identify when matters require escalation, and maintain progress in a dynamic, cross-functional environment.


GOALS AND WORKER ACTIVITIES

A. Manage complex projects, including timelines, and quality goals. Lead implementation of major OHI initiatives. These projects will range from moderately to significantly complex programs.
A1. Work with OHI leadership to develop project charters ensuring that the scope of projects is defined. Projects may be related to wide range of data-related topics, e.g., policies, gaps, communications, training, access, use, release, security, and privacy.
A2. Lead and facilitate project workgroups and sub-groups to complete components of larger projects and complete required deliverables. Coordinate, schedule, and participate in discussions and meetings to help ensure success. Prepare and distribute project team meeting agendas and assure meeting notes include attendees, decisions made, and next steps.
A3. Develop and maintain effective and collaborative working relationships with partners, leadership, and other members throughout client to develop and implement program initiatives.
A4. Lead discovery sessions and project management coordination activities. Monitor progress and report on the overall status of projects.
A5. Assist the client Leadership with strategic guidance using tools and data to support strategies presented. The Senior Project manager must deliver in a systems thinking approach to delivery and continuous improvement.
A6 Monitor annual action plans and provide progress and financial tracking status reports on active projects.
A7. Evaluate effectiveness and efficiency of project delivery related activities and recommend solutions to management for strategic direction.
A8. Be aware of complex federal and state regulations regarding data use, access, confidentiality, and other data related issues.
A9. Consider short term and long term plans to achieve OHI project delivery goals.
A10. Coordinate with the Team member and other staff to plan, schedule, track, document, and communicate project status, risks and mitigation strategies.

B. Ensure that project and product activities address public health, regulatory, security, accessibility, and operational requirements.
B1. Work with public health, healthcare, government, community, or other regulated-program stakeholders to understand business processes, reporting obligations, service-delivery needs, and desired outcomes.
B2. Coordinate with privacy, security, legal, procurement, data-governance, and compliance representatives as required.
B3. Ensure that required compliance reviews, approvals, documentation, and corrective actions are completed before implementation.
B4. Support projects involving multi-agency governance, grant requirements, public-sector procurement, external reporting, and formal approval processes.
B5. Manage vendor and consultant performance against contracts, statements of work, schedules, service levels, deliverables, and acceptance criteria.

C. Lead software implementation, rollout, and transition-to-operations activities.
C1. Coordinate software delivery through requirements, design, configuration or development, integration, testing, deployment, stabilization, and operational transition.
C2. Develop an implementation strategy appropriate for pilot, phased, regional, program-level, or enterprise-wide deployment.
C3. Coordinate system integration, data conversion, data migration, environment readiness, testing, and deployment activities.

Top Required Skills & Years of Experience: 10+ Years for all skills
1. Software implementation and rollout management, including deployment planning, readiness, testing, and transition to operations.
2. Strong project controls, including integrated planning, dependency management, risk and issue resolution, and clear status reporting.
3. Stakeholder communication and coordination, including communicating impacts, decisions, and progress to both leadership and affected groups.
4. Cross-functional leadership, with the ability to align internal teams, vendors, and subject matter experts and move decisions forward.

Nice to Have Skills:
1. Experience with organizational change management, including communications planning, training coordination, and adoption readiness.
2. Experience managing vendor-delivered software or large public-sector implementations.
3. PMP certification or equivalent project management training.
4. A bachelor’s degree in project management, business, information technology, public administration, or a related field is preferred. Equivalent education and substantial experience leading complex software implementations should also be considered.