Senior ServiceNow Developer

Under broad supervision, designs, codes, tests, modifies and debugs computer software.

Position Summary
The ServiceNow Developer Senior will serve as a senior technical contributor responsible for the design, development, and support of enterprise ServiceNow applications and platform capabilities. This role partners closely with product owners, service managers, and other technical teams to deliver scalable, secure, and maintainable solutions aligned with institutional priorities. The position requires deep platform expertise, sound architectural judgment, and the ability to mentor other developers while ensuring adherence to platform standards, governance, and best practices.

Preferred Qualifications
Years of Experience

5+ years of hands-on ServiceNow development experience in enterprise or large-scale environments
3+ years building and supporting custom applications using App Engine Studio
3+ years working within Agile or sprint-based delivery models

Preferred Education
Bachelor’s degree or higher in Information Technology, Computer Science, or a related field preferred

Preferred Certifications
ServiceNow Certified System Administrator (CSA)
ServiceNow Certified Application Developer (CAD)
ITIL® 4 Foundation (or equivalent ITSM experience)

Preferred Skills
Strong experience with server-side scripting, including Script Includes, Business Rules, and Scripted REST APIs
Advanced proficiency with GlideRecord, query optimization, and transactional logic
Experience with Flow Designer, including reusable actions, subflows, and orchestration patterns
Solid understanding of ACL design, role hierarchy, and access evaluation order
Experience designing and supporting Configurable Workspace and UI Builder-based experiences
Familiarity with Platform Analytics, including indicators, breakdowns, and dashboards
Experience with REST-based integrations and data exchange using JSON
Strong documentation skills, including technical design notes and implementation guidance

Specialized Skills Required
App Engine & Custom Application Development: Design and build upgrade-safe, maintainable applications using App Engine Studio, scoped applications, and platform APIs.
Workspace & UI Configuration: Develop role-aware, task-focused user experiences using Configurable Workspace, UI Policies, Client Scripts, and UI Builder.
Integration & Automation: Implement and support inbound and outbound integrations using Scripted REST APIs and IntegrationHub patterns where applicable.
Platform Governance & Standards: Apply platform guardrails, naming conventions, access controls, and architectural best practices to ensure long-term platform health.
Agile Delivery & Collaboration: Participate actively in sprint planning, backlog refinement, and change review processes while collaborating with cross-functional teams.
Mentorship & Technical Leadership: Provide guidance to mid-level developers and delegated developers, reviewing code and promoting consistent development standards.

Duties & Responsibilities
Design, develop, test, and deploy ServiceNow applications and enhancements across multiple environments
Partner with product owners and stakeholders to translate requirements into technical solutions
Maintain and enhance existing applications with a focus on stability, performance, and upgrade compatibility
Review and approve development work to ensure adherence to platform standards and security requirements
Support platform upgrades and resolve development-related issues introduced by new releases
Contribute to platform documentation, architectural decisions, and operational runbooks
Assist with troubleshooting production issues and implementing long-term corrective solutions
Participate in change review and release governance processes

Skill - Required / Desired - Amount of Experience
Designing and building upgrade-safe, maintainable applications using App Engine Studio, scoped applications, and platform APIs. - Required - 3 Years
Developing role-aware, task-focused user experiences using Configurable Workspace, UI Policies, Client Scripts, and UI Builder. - Required - 3 Years
Implementing and supporting inbound and outbound integrations using Scripted REST APIs and IntegrationHub patterns where applicable. - Required - 3 Years
Apply platform guardrails, naming conventions, access controls, and architectural best practices to ensure long-term platform health - Required - 3 Years
Participate actively in sprint planning, backlog refinement, and change review processes while collaborating with cross-functional teams - Required - 3 Years
Provide guidance to mid-level developers and delegated developers, reviewing code and promoting consistent development standards. - Required - 3 Years


Notes:
Candidates working 100% remote is acceptable