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Senior Technical Assistance

100% Remote (Within US) 8.0 Months
Contract $80.71/hour - $85.71/hour






Accepted: .doc, .docx, .pdf, - max 20MB
Posted: Oct 01, 2026
Ref: BTNCNH1

Position Overview


Remote

This role will lead technical assistance work for the client as we work with participants and their electronic health record (EHR) vendors on implementing, improving, and maintaining data integrations. This role will serve as an expert in Quality Measures and tools to support quality measurement. Supports and monitors technical infrastructure for the client and SAS environments. Manages change orders, bug fixes and updates for the client Clinical Portal. Develops and supports data queries to assist with data analysis, verifying data extracts, data transformation, load job streams, and developing business analysis reports. Supports various analytic and outbound data services with a specific focus on developing Queries utilizing SQL, SAS, and InterSystems HealthShare tools to perform exploratory data analysis (EDA) and reports as needed.

Duties include but are not limited to:
Maintain and support technical infrastructure for the client and SAS platforms, ensuring high availability and performance.
Ensure stability and performance of data exchange systems and applications.
Manage and coordinate change orders, bug fixes, and enhancements for the client Clinical Portal.
Develop and support complex data queries to assist with data validation, transformation, and reporting. Verify data extracts and monitor ETL (extract, transform, load) job streams. Generate business analysis reports based on internal and external data requirements.
Use SQL, SAS, and InterSystems HealthShare tools to perform data exploration and generate insights for various analytic and outbound services.
Lead technical analysis efforts, bringing detailed knowledge of EHR systems and data integration methodologies.
Work closely with cross-functional teams including data architects, developers, analysts, and clinical stakeholders to ensure data quality and system reliability.

Skill - Required / Desired - Amount of Experience
Effective Communication & Community Engagement Clearly conveys information to diverse populations and healthcare stakeholders - Required - 5 Years
Technical Proficiency Skilled in healthcare data systems, digital platforms, and outreach technologies - Required - 5 Years
Relationship Building Build trust with providers, patients, and partners to support outreach goals - Required - 5 Years
Data-Driven Outreach Gathers, analyzes, and reports data to guide strategic engagement - Required - 3 Years
Organized & Adaptable Manages multiple priorities and adjusts to evolving community and technical need - Required - 3 Years

Notes:
Remote


VIVA is an equal opportunity employer. All qualified applicants have an equal opportunity for placement, and all employees have an equal opportunity to develop on the job. This means that VIVA will not discriminate against any employee or qualified applicant on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status

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Competitive Benefits


Your well-being Matters

Health & Future Fully Covered

At VIVA, employee well-being is paramount. Our comprehensive benefits package ensures your health, financial security, and quality of life are always prioritized.

Health Insurance

VIVA provides employees access to a comprehensive group health insurance plan (Medical, Dental, Vision, Basic Life, Term Life, and Accidental Death) through our flexible PPO plan-allowing you the freedom to choose healthcare providers.

401(k) Retirement Planning

Plan securely for your future with automatic payroll deductions into a tax-advantaged 401(k) retirement plan, including employer-matching contributions for eligible employees.

Performance Bonuses & Referrals

Earn performance-based bonuses and generous referral incentives of up to $500 when recommending talented candidates who become part of the VIVA family.

Biweekly Direct Deposit

Enjoy timely and convenient payroll with biweekly direct deposit to your chosen financial institution. Biweekly Direct Deposit

VIVA Perks Program

Access exclusive employee discounts and savings on electronics, travel, groceries, apparel, and more through our dedicated VIVA Perks Program.

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Senior Technical Assistance


Reference Number: BTNCNH1
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