SUMMARY
The client is seeking proposals from prospective Offerors to provide one (1) Senior Technology Training Specialist. The Senior Technology Training Specialist will develop and deliver training and documentation to support applications that are used at the client. These applications may include highly customized or proprietary software, Microsoft Office applications, and specialized technical solutions to support the work of the client.

QUALIFICATIONS

1. The Offeror shall propose resource(s) that meet the following minimum qualifications:
a. Bachelor’s degree from an accredited university.

2. The client prefers Offeror proposed resource(s) to have the following qualifications:
a. At least five (5) years’ experience as a technology trainer with proprietary and/or advanced off the shelf software (such as Microsoft teams, Co-Pilot, OneNote, SharePoint, etc., applications).
b. At least three (3) years’ experience with developing technical documentation.

SCOPE OF WORK
Offeror proposed resource(s) shall be responsible for the following:
1. Plan, develop, and deliver hands-on instructor led training for commercially available and proprietary software applications.
2. Plan and develop documentation, training videos, and instructional design modules for commercially available and proprietary software applications.
3. Communicate with the Contract Manager on project plans, status, and updates for each assignment.

SKILLS, EXPERIENCE, & CAPABILITIES

1. Offeror shall propose resource(s) possessing the following preferred skills, experience, and capabilities:

a. Experience with:
(1) Developing and delivering in person Instructor Led training for commercially available and proprietary software.
(2) Delivering customer training programs using adult learning principles to individuals and groups of users.
(3) Using Technical applications to support training development such as Camtasia, Articulate 360, Vyond, etc.
(4) Managing training projects from initiation through completion, ensuring timely delivery and quality outcomes.

b. Ability to:
(1) Use methodologies to plan, track, and deliver high quality technical training.
(2) Develop technical documentation for commercially available and proprietary software (Quick Reference Cards, Quick Reference Guides, content for the web, etc.).
(3) Develop video and interactive recorded training to support technical processes.
(4) Coordinate multiple tasks, resources, and stakeholders effectively.
(5) Organize and manage time effectively to handle concurrent training initiatives and deadlines.

c. Knowledge of:
(1) Customer service standards when interacting with internal and external Subject Matter Experts.
(2) Identification and troubleshooting of user-defined challenges and implementing appropriate solutions.
(3) Microsoft Office applications including Teams, Co-Pilot, OneNote, and SharePoint.

Notes:
Monday through Friday, 8:00AM to 4:30PM Eastern Daylight Time (EDT).
Work shall be performed in a hybrid setting each week, Monday through Friday - 3 days remote and 2 days on site
On-site support may be required.