Service Coordinator

Service Coordinator

Job Description

Responsibilities:
We are seeking a Service Coordinator to serve as a vital operational hub for our team. In this role, you will streamline service delivery for high-stakes accounts—including Hospitals, SCIFs, and Multifamily Apartment complexes—across Maryland and Virginia. You will ensure seamless branch operations by managing complex scheduling, technician dispatching, billing reviews, and general administration.

Essential Duties & Responsibilities
Logistics & Dispatching: Strategically schedule and dispatch technicians for service calls and inspections to maximize daily field productivity.
Work Order Management: Generate work orders, provide real-time status updates to clients, and conduct post-service audits to ensure technical documentation accuracy.
Administrative Compliance: Manage specialized paperwork and ensure all technician reporting is submitted accurately and within established deadlines.
Inventory & Procurement: Facilitate the ordering, receiving, and issuance of materials.
Communication: Serve as the primary liaison for field technicians, managing daily reporting and proactive customer notifications.

Qualifications:
Minimum Qualifications
Education: High School Diploma or GED required.
Experience: Minimum of 3 years of administrative experience within a sales or service-oriented industry.
Technical Skills: Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and JST / D365.
Communication: Strong command of English with the ability to interpret complex policies, procedures, and technical manuals.

Required Competencies
Exceptional organizational skills with meticulous attention to detail.
Strong decision-making capabilities and the ability to exercise professional discretion.
Proven problem-solving skills with the ability to identify and escalate critical operational matters.
Competency in data analysis, interpretation, and high-speed data entry.

VIVA is an equal opportunity employer. All qualified applicants have an equal opportunity for placement, and all employees have an equal opportunity to develop on the job. This means that VIVA will not discriminate against any employee or qualified applicant on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.