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Service Desk Analyst

Phoenix, AZ

12.0 Months

Full-Time $17-$22/hr

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Posted: Jul 28, 2026

Ref: RKAZL128

Position Overview

Level 1 Service Desk Analyst

Position Service Desk Analysts assigned to the Service Desk team are responsible for the day to day support of internal and external clients. By leveraging your customer service skills, technical training, and having an understanding of today’s technologies, you will solve a wide variety of challenges in a fast paced environment that is managed using ITIL methodology.
Provide first level support for inbound incidents and service requests from internal and external end users. Manage the technical support email inbox.
Maintain end to end responsibility for customer support needs providing timely, reliable, and courteous service.
Assist with the development and improvement of work instructions, procedures, standards, and documentation.
Answer inbound phone calls from internal and external clients.
Maintain appropriate level of skills to handle incidents and requests in line with established service levels.
Provide feedback of intelligence gained through customer interactions.
Professionally respond to telephone calls, emails, chats, and voicemails for customer support.

Skills Required
Exceptional attendance is a must.
Innovative, team-oriented problem solver.
Strong commitment to providing quality service.
Excellent interpersonal, negotiation and communication (verbal and written) skills.
Excellent organizational, time management, and follow through skills.
Ability to manage multiple competing priorities.
Unwavering commitment to providing customers with an exceptionally high quality experience.

Skills Preferred
Technical writing experience.
Knowledge of legacy, existing, and new PC hardware and software technology.

Experience Required
Customer support experience.
Answering client phone calls and active listening.
Responding and adapting to different types of characters.
Multi-tasking, prioritizing, and managing time effectively.

Experience Preferred
Experience in an IT environment and end-user support role.
Working with Google Suite and Google Email.
Remotely troubleshooting networking, server, and end user desktop incidents.
Experience with incident management and service request processes.

Required Skills
Customer Support Experience
Call center environment

Preferred Skills
Google Suite

Notes:
Onsite
9:00 AM - 5:00 PM

VIVA is an equal opportunity employer. All qualified applicants have an equal opportunity for placement, and all employees have an equal opportunity to develop on the job. This means that VIVA will not discriminate against any employee or qualified applicant on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Trusted by 100+ Fortune 500 Companies

Competitive Benefits

Your well-being Matters

Health & Future Fully Covered

At VIVA, employee well-being is paramount. Our comprehensive benefits package ensures your health, financial security, and quality of life are always prioritized.

Health Insurance

VIVA provides employees access to a comprehensive group health insurance plan (Medical, Dental, Vision, Basic Life, Term Life, and Accidental Death) through our flexible PPO plan-allowing you the freedom to choose healthcare providers.

401(k) Retirement Planning

Plan securely for your future with automatic payroll deductions into a tax-advantaged 401(k) retirement plan, including employer-matching contributions for eligible employees.

Performance Bonuses & Referrals

Earn performance-based bonuses and generous referral incentives of up to $500 when recommending talented candidates who become part of the VIVA family.

Biweekly Direct Deposit

Enjoy timely and convenient payroll with biweekly direct deposit to your chosen financial institution. Biweekly Direct Deposit

VIVA Perks Program

Access exclusive employee discounts and savings on electronics, travel, groceries, apparel, and more through our dedicated VIVA Perks Program.

Join VIVA and Grow

VIVA is faster, easier and you still have complete control

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