Description:Level 2 Service Desk AnalystResponsibilities:-Systems administrator responsible for tracking changes and additions to the web help desk ticketing system-Assists with portal and queue calls throughout the day for level two support not able to be completed by Level 1 analysts-Responsible for shipping and disposal of end of life assets to the warehouse-Password and access request for new hire email and initial setups-PC refresh tracking and implementation-HQ Communications/AV assistance in multiple conf rooms-Customer Support for both internal and external Customers.-Knowledge of Google, Microsoft, Adobe systems.Required Skills2+ years of IT Experience as a Service Desk AnalystAt least an associate's degree Preferred SkillsTicketing experienceGoogle Suite/Google Workspace ExperienceMicrosoft office suite experienceAdobe ExperienceEnd of life (EOL) assets (IT asset management)Notes:Onsite8:00 AM - 4:30 PMVIVA is an equal opportunity employer. All qualified applicants have an equal opportunity for placement, and all employees have an equal opportunity to develop on the job. This means that VIVA will not discriminate against any employee or qualified applicant on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status
Description:Level 2 Service Desk AnalystResponsibilities:-Systems administrator responsible for tracking changes and additions to the web help desk ticketing system-Assists with portal and queue calls throughout the day for level two support not able to be completed by Level 1 analysts-Responsible for shipping and disposal of end of life assets to the warehouse-Password and access request for new hire email and initial setups-PC refresh tracking and implementation-HQ Communications/AV assistance in multiple conf rooms-Customer Support for both internal and external Customers.-Knowledge of Google, Microsoft, Adobe systems.Required Skills2+ years of IT Experience as a Service Desk AnalystAt least an associate's degree Preferred SkillsTicketing experienceGoogle Suite/Google Workspace ExperienceMicrosoft office suite experienceAdobe ExperienceEnd of life (EOL) assets (IT asset management)Notes:Onsite8:00 AM - 4:30 PM
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