Description:Service Desk Specialist IThis position is responsible for providing technical and operational support to the client’s Clinician Network (Providers) and the client's employee groups. Our clinician network includes healthcare professionals (Nurse Practitioners, Doctors, etc) who provide home healthcare services. Providers leverage our client mobile application to host medical screenings, assign and regulate medications, and schedule and capture patient information during appointments. You will be the First Point of Contact for our external providers and our internal employees.This role requires a customer-first mindset when interacting with all end users.This role will report to Service Desk SupervisorDay to day technical and application support for external clinician network and internal employeesCustomer engagement via ticketing system, inbound and outbound, and email channelsResolve Apple iPad, iOS, and Client application support for Clinicians.Resolve MacOS, Windows OS devices, Dell Peripherals, and Logitech webcams for internal employeesRespond, coordinate, and monitor hardware fulfillment requests for laptops, tablets/ipads, and PC peripherals (Monitor, Keyboard, Mice, Webcams)Escalate and manage tickets transferred to other departmentsKeep customers/end users and ticket documentation up to dateCollaborate on ad hoc projectsAbility to work occasional overtime, weekend, and holidaysLooking for someone with:High School Diploma or equivalent.3 to 5 years of successful work with Service Desk or HelpDesk Support‘Customer First’ Mindset and CollaborativeExperience supporting Apple iOS and iPad hardware, Window 10/11 and hardwareExperience with web-based applications and mobile device management tools (Google Workspace, Slack, MaaS360, Workspace One)Proven analytical and problem-solving abilitiesExperience with Help Desk ticketing systemsStrong customer service skills (Written and verbal) Experience Level Level II (3-5 Years)Note:Onsite Requirements: Onsite 3 days per week (Tuesday, Wednesday, Thursday). This is subject to change, but it is the current standard.VIVA is an equal opportunity employer. All qualified applicants have an equal opportunity for placement, and all employees have an equal opportunity to develop on the job. This means that VIVA will not discriminate against any employee or qualified applicant on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status
Description:Service Desk Specialist IThis position is responsible for providing technical and operational support to the client’s Clinician Network (Providers) and the client's employee groups. Our clinician network includes healthcare professionals (Nurse Practitioners, Doctors, etc) who provide home healthcare services. Providers leverage our client mobile application to host medical screenings, assign and regulate medications, and schedule and capture patient information during appointments. You will be the First Point of Contact for our external providers and our internal employees.This role requires a customer-first mindset when interacting with all end users.This role will report to Service Desk SupervisorDay to day technical and application support for external clinician network and internal employeesCustomer engagement via ticketing system, inbound and outbound, and email channelsResolve Apple iPad, iOS, and Client application support for Clinicians.Resolve MacOS, Windows OS devices, Dell Peripherals, and Logitech webcams for internal employeesRespond, coordinate, and monitor hardware fulfillment requests for laptops, tablets/ipads, and PC peripherals (Monitor, Keyboard, Mice, Webcams)Escalate and manage tickets transferred to other departmentsKeep customers/end users and ticket documentation up to dateCollaborate on ad hoc projectsAbility to work occasional overtime, weekend, and holidaysLooking for someone with:High School Diploma or equivalent.3 to 5 years of successful work with Service Desk or HelpDesk Support‘Customer First’ Mindset and CollaborativeExperience supporting Apple iOS and iPad hardware, Window 10/11 and hardwareExperience with web-based applications and mobile device management tools (Google Workspace, Slack, MaaS360, Workspace One)Proven analytical and problem-solving abilitiesExperience with Help Desk ticketing systemsStrong customer service skills (Written and verbal)
Experience Level
Level II (3-5 Years)
Note:Onsite Requirements: Onsite 3 days per week (Tuesday, Wednesday, Thursday). This is subject to change, but it is the current standard.
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