As a Customer Service Engineer, you will be responsible for:
Your initial assignment is to become a subject-matter expert in the PACE platform, which Customer Service Engineers use to document work, track parts consumption, and record time and related activities.
As a subject-matter expert, you will share the knowledge needed to help Customer Service Engineers in your assigned zones and regions become proficient in using the new software.
After the full launch of the PACE software, you will play a key role in the hyper-care phase for 30 to 90 days, depending on the speed and success of the transition.
Upon successful completion of the Hypercare phase, you may be considered for transition into a Customer Service Engineer role, preferably within your local region, and you are encouraged to apply for other opportunities across the organization.

A customer service engineer has the following skills and responsibilities:
You will be servicing Imaging Equipment in the assigned metro area, Level could be adjusted based on prior experience.
You are in a field-based, customer-facing role that primarily installs, services, maintains and modifies the client's imaging equipment at customer sites.
You are the "Face of Client" to the customer.
You support a variety of diagnostic imaging equipment.
You are flexible and willing to work different shifts as business needs dictate, including willingness to work overtime as required. Advanced notice will be provided for any shift changes.
You report to the Regional Service Manager at the Client Medical Solutions as a CSE.

Required Experience
Associate degree, or college, or military experience in a related technical field.
Strong technical/electrical background required.
Biomedical, med tech, or similar hands on technical experience is a plus.

Open to:
Entry level candidates with technical training
Candidates transitioning from the military
Minimum level: Foundation-level technical education or equivalent hands on training.

Top 5 Must Have Skills
1. Strong customer communication skills; ability to interact directly with clients.
2. Technical acumen — ability to understand software, support peers, and troubleshoot.
3. Ability to repair/diagnose equipment and perform technical issue resolution.
4. Team-oriented mindset; works well with cross functional teams.
5. Ability to lead training on software updates for peer groups.

Nice to Have Skills
Imaging service experience (military or private sector)
Experience working in biomedical or hospital environments

Additional Notes
Role involves training peers across approx. 100 training sessions, each 2 days long.
Individual trainer is expected to deliver 15–20 sessions.

Travel Requirements
Candidate will need to travel as needed
Travel will involve traveling to certain client locations for training sessions.

Notes:
Remote
Work Hours: 8:00–5:00