Service Support Analyst

Reference Number: BTNCSS8

Service Support Analyst

Not Disclosed

Raleigh, NC

12 Months

Not Disclosed

Not Disclosed

Government - State

Job Description

Description:

Sample Role Types:

Desktop Support Analyst, Help Desk Support Analyst

Expected Skills: Able to work without assistance; can provide leadership to others; able to manage highly complex work efforts; may have advanced education; may have extensive industry experience.

Description (including, but not limited to):
1. Technical assistance, support, and advice to end users for hardware, software, and systems
2. Hands-on technical and functional assistance to business and technical users
3. Remote technical and functional assistance to business and technical users

Skill - Required / Desired Amount of Experience
Unpack boxes and stage for i-tagging - Required
Organizing PCs and parts in stock rooms - Required
Work tasks & perform data updates in ServiceNow system - Required
Process PCs & delivery for client Surplus - Required
Perform updates in AssetWorks system - Required
Assist with PC pickups, deliveries, shipping - Required
Assist with testing new PC models - Required
Performing lifecycle replacements - Required
Physical PC inventories - Required
Provide PCs to customers - Required
Image/Provision PCs - Required
Use SharePoint for file management - Required
Win 10, 11 knowledge preferred - Required
Basic knowledge of Mac OS helpful - Required
M365 knowledge preferred - Required

Typical Experience: 84+ months

VIVA is an equal opportunity employer. All qualified applicants have an equal opportunity for placement, and all employees have an equal opportunity to develop on the job. This means that VIVA will not discriminate against any employee or qualified applicant on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status