Performs mainly pre-defined, technical tasks (for example, basic commissioning of products and systems, integration of components to a system, basic engineering, maintenance jobs) and work packages on-site and remotely.
Supports customer remotely and onsite, and provides 2nd and 3rd level user support in case of arising issues.
Coordinates and accomplishes defined service operations and/or resolves product issues for customers equipment.
Supports in generating sales leads for pre-defined service offers and contributes to planning activities.
Adheres to defined processes and applicable regulations.

Impacts:
Incumbent is expected to cope - due to experience - with multiple choice situations in number of processes and routines.
Thinking is about applying / adapting the "right" procedure to a process or an issue arising.
Unexpected situations need effective solution.

In Production:
Operates with a range of machines and equipment, which effectively need different parameter setting and intensive control of production process.
May include automated line production control in relatively medium complex environment.
Or: operates in the set-up, maintenance, repair and/or installation of dedicated machines in the production line.

Key Responsibilities:
Deliver full range service in a defined and focused technical area of work, while clear input / output relations and generic and /or work specific guidelines, procedures are given or available.
Positions need basic level of theoretical and practical know how, skills and typically some level related years of experience, in specialized processes, techniques and systems used in office or production environment.
Position may operate major parts or full spectrum of dedicated specialized standard software packages.
Incumbents may handle routine and non-complex practical enquiries and procedures from internal or external customers.

In Technical Customer Services:
Service group worker, serving internal and external customer with technical or administrative standardized services and processes, to complete or add the delivery according to service level agreed.

In Production:
Automated line processing and controlling, or operating with a broader range of production machines in production lines are examples for this level or work.
Experience: 3-year vocational training + 3 years practical experience needed.

Knowledge:
Basic knowledge and experience of principles, procedures, work routines and skills in the related field of work, gained through structured and focused 3-year vocational training period


KEY DETAILS
Commission and support warranty operations for locomotives and coaches
Troubleshoot and analyze mechanical and electrical failures
Perform repairs using mechanical drawings, schematics, and circuit plans
Use diagnostic software and laptops to assess onboard systems
Identify root causes of issues and recommend corrective actions
Document failures, repairs, and modifications in our database
Implement Field Modifications (FMIs) to enhance product quality
Communicate effectively with team members, site leads, and managers
Handle parts returns and repairs (RMA process)
Operate shop machinery and hand tools in a hands-on environment
Follow all company and industry safety standards and procedures


Notes:
6:00AM 2:30PM
15% traveling. Normally onsite.