Service Technician

Service Technician

Job Description

Performs mainly pre-defined, technical tasks (for example, basic commissioning of products and systems, integration of components to a system, basic engineering, maintenance jobs) and work packages on-site and remotely.
Supports customer remotely and onsite, and provides 2nd and 3rd level user support in case of arising issues.
Coordinates and accomplishes defined service operations and/or resolves product issues for customers equipment.
Supports in generating sales leads for pre-defined service offers and contributes to planning activities.
Adheres to defined processes and applicable regulations.

Impacts:
Incumbent is expected to cope - due to experience - with multiple choice situations in number of processes and routines.
Thinking is about applying / adapting the "right" procedure to a process or an issue arising.
Unexpected situations need effective solution.

In Production:
Operates with a range of machines and equipment, which effectively need different parameter setting and intensive control of production process.
May include automated line production control in relatively medium complex environment.
Or: operates in the set-up, maintenance, repair and/or installation of dedicated machines in the production line.

Key Responsibilities:
Deliver full range service in a defined and focused technical area of work, while clear input / output relations and generic and /or work specific guidelines, procedures are given or available.
Positions need basic level of theoretical and practical know how, skills and typically some level related years of experience, in specialized processes, techniques and systems used in office or production environment.
Position may operate major parts or full spectrum of dedicated specialized standard software packages.
Incumbents may handle routine and non-complex practical enquiries and procedures from internal or external customers.

In Technical Customer Services:
Service group worker, serving internal and external customer with technical or administrative standardized services and processes, to complete or add the delivery according to service level agreed.

In Production:
Automated line processing and controlling, or operating with a broader range of production machines in production lines are examples for this level or work.
Experience: 3-year vocational training + 3 years practical experience needed.

Knowledge:
Basic knowledge and experience of principles, procedures, work routines and skills in the related field of work, gained through structured and focused 3-year vocational training period

Role Overview:
Service Technicians handle commissioning (getting train cars ready for service), field modifications (FMIs), troubleshooting, and repairs.
Tasks include running tests, replacing mechanical/electrical parts, fixing miswiring, and performing software updates.

Skills & Requirements:
Basic mechanical/electrical knowledge; ability to use tools and a multimeter.
High school diploma required; vocational training or practical experience preferred (no associate degree needed).
Looking for candidates who are determined, eager to learn, and comfortable with repetitive tasks.

Notes:

6:00AM 2:30PM

15% traveling. Normally onsite.

VIVA is an equal opportunity employer. All qualified applicants have an equal opportunity for placement, and all employees have an equal opportunity to develop on the job. This means that VIVA will not discriminate against any employee or qualified applicant on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.