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Serviceability Engineer


Reference Number: GDTNCE622

Serviceability Engineer
experience  Not Disclosed
location  Knoxville, TN
duration  12.0 Months
salary  Not Disclosed
jobtype  Not Disclosed
Industry  Healthcare
Job Description


This is a role well suited to an ambitious professional, looking for the next step in their career.

As a Serviceability Engineer, you will be responsible for:

You will be defining and providing input into Serviceability concepts for Diagnosing, Repairing, Maintaining, Installing Molecular Imaging Products to continuously upgrade our remote service offerings.
You will be performing updates to our servicing procedures in order for us to achieve optimal service performance in areas of Software Installation, Upgrades, and Removal & Replacements.
Testing and validating service procedures involving Software, Hardware and Remote Service.
Prioritizing and evaluating field feedback relevant to Software , Hardware and our Remote service platform (SRS)
You will be creating and authoring service content to be used by service engineers.
You will be testing and validating service content, tools, & procedures.
Collaborating with Design & Development Teams, Marketing, Sales, Field Service.

This position may suit you best if you are familiar with what is below, and would like to do develop your career

You are passionate and familiar with Customer Service & Service Delivery
You have good PC skills (MS Office software like Word, PowerPoint, Excel and Outlook)
You have a strong understating of complex system design, and development thru requirements.
You have strong influencing and negotiation skills.
You are experienced and have knowledge on PET/CT systems with an emphasis on Software Installation and Updates with the client based software.

Required skills to have for the success of this role

You are customer centric and customer focused!
Preferred to have experience writing technical documentation.
Preferred to have experience in servicing Computed Tomography (CT) and PET/CT systems.
You are collaborative, communicate well, and work in a team environment.
Minimum of 5-8 years in designing, or supporting Medical Imaging Devices
Preferred to have experience writing technical documentation.

Note :

This role can support Hybrid schedules. so, they can work from home but will need to come into the office periodically.
8AM - 5PM.
VIVA is an equal opportunity employer. All qualified applicants have an equal opportunity for placement, and all employees have an equal opportunity to develop on the job. This means that VIVA will not discriminate against any employee or qualified applicant on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

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