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ServiceNow Business Analyst


Reference Number: RKDCSS188

ServiceNow Business Analyst
experience  Not Disclosed
location  Washington, DC
duration  12 Months
salary  Not Disclosed
jobtype  Not Disclosed
Industry  Government - Local
Job Description

Hybrid

Description:

Senior ServiceNow Business Analyst

Qualifications

At least five years of experience performing the functions associated with this labor category.
Experience with software development lifecycles (SDLCs), including DevOps, Agile, Lean, Iterative, or Waterfall.
String technical foundation and knowledge of the ServiceNow platform
Proficient analysis skill and capability to identify downstream implications
Exceptional communication skills
The ability to develop and forge strong relationships and build consensus among competing stakeholders
Experience leading and facilitating business process review efforts, including evaluating business processes, anticipating requirements, and uncovering areas for improvement.
Excellent planning, organizational, and time management skills.
Exceptional requirements elicitation and facilitation skills.
Exceptional analytical and conceptual thinking skills.
In-depth understanding of requirements traceability.
Gather critical information from meetings with various stakeholders and producing useful reports.
Document the result of the business process reviews, develop and communicate optimization strategies to team members and management.
Effectively conduct meetings and presentations to share ideas and findings.
Work closely with business clients, technical staff, and management.
Ensure solutions meets business needs and requirements.


Capabilities

Represents project stakeholders throughout planning, development, and release processes.
Owns the leadership with project stakeholders to identify, model, and document business, process, and data requirements.
Work with platform support team to develop release estimates.
Supports platform support team in understanding business and test requirements.
Translates technical complexities to project stakeholders ensuring understanding of design decisions.


VIVA is an equal opportunity employer. All qualified applicants have an equal opportunity for placement, and all employees have an equal opportunity to develop on the job. This means that VIVA will not discriminate against any employee or qualified applicant on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status

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