SharePoint Operations Specialist

SharePoint Operations Specialist

  Not Disclosed

  Raleigh, NC (100% Remote)

  12.0 Months

  Not Disclosed

  Not Disclosed

  Government - State

  $55.71/hour - $60.71/hour

Job Description

The client Engineering Content Management (ECM) department is looking for a contractor for a 12-month engagement that is an expert with web content updates and support of user access roles/permissions for our SharePoint on premise platform. Our ideal candidate must bring a blend of outstanding customer service, urgency, self-direction, and technical know-how.

ECM Operations Support Specialist duties include:

Provide prompt, effective, and courteous support for all SharePoint-based application solutions within the ECM portfolio, supporting the client lifecycle.
Monitor ServiceNow, ensuring timely responses to problems, questions, and requests.
Resolve end user issues swiftly, involving technical experts when needed.
Create and provide help documentation for common problems.
Gather and report issues on EAS systems during the daily executive status call.
Create new sites for Conceptual Express Designs, Preconstruction Projects, and upcoming Construction contracts, both on request and proactively.
Create and maintain access groups for various partners and internal teams.
Perform annual audits of access groups to ensure accurate membership and contact information.
Approve requests for lettings and grant access to Conceptual Express Design and Preconstruction Project sites.
Assist with ad hoc testing of new application development features as needed

Required Skills and Experience (10+ years):

In-depth experience with SharePoint. Preferably SharePoint 2019 and SharePoint SE
Experience with Active Directory
Extensive experience with SharePoint security groups
Experience with ServiceNow
Experience with MS Teams and Microsoft office tools including Excel and Word
Ability to be proactive and work independently
Ability to work with customers at different levels of the department as well as external customers.
Preferred Skills and Experience (3+ years):

Preferred familiarity with GIS, ProjectWise, or HiCAMS

Skill Required / Desired Amount of Experience
In-depth experience with SharePoint Required 10 Years
Experience with Active Directory Required 10 Years
Extensive experience with SharePoint security groups Required 10 Years
Experience with ServiceNow Required 10 Years
Strong written and verbal communication skills, including ability to guide and troubleshoot customers issues through resolution. Required 10 Years
Ability to be proactive and work independently Required 10 Years
Microsoft Suite experience (e.g., Outlook, Word, Excel, PowerPoint, Teams) Required 10 Years
Proven experience writing clear and concise help documentation for common problems Required 10 Years
Understanding of client transportation life cycle business processes Highly desired 3 Years
Ability to work with customers at different levels of the department as well as external customers. Required 10 Years

Familiarity with GIS, ProjectWise or HiCAMS Nice to have 3 Years

Notes:
Remote
VIVA is an equal opportunity employer. All qualified applicants have an equal opportunity for placement, and all employees have an equal opportunity to develop on the job. This means that VIVA will not discriminate against any employee or qualified applicant on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.