Description:
GENERAL FUNCTION
The Showroom Specialist oversees sample management and organization primarily in their respective showroom. This includes samples preparation for customer meetings, digital tools demonstrations and troubleshooting in the showroom, as well as general showroom maintenance.
MAJOR DUTIES AND RESPONSIBILITIES
Showroom Merchandising & Event Planning:
Supports planning of buying days (market weeks) in local showroom including organizing customer travel itineraries (flights/ hotels/ car services, etc.) and meeting scheduling, catering, floral arrangements, and general showroom maintenance.
Prepares samples and maintains tracking for off-site samples usage including, customer meetings, tradeshows, brand immersions, catalog photography, and selling events.
Works in conjunction with local and global brand teams to assist in execution of showroom merchandising to support brand storytelling of new collections.
Troubleshoots for local showroom events in the capacity of visual updates, IT support, Digital tools support, fixtures, lights, etc.
Ensure proper organization, inventory and tracking of all samples received to facilitate market week calendar.
Coordinate meeting space as needed for customer and internal team usage, in alignment with Asset Protection and Facilities teams.
Cleans and restores onsite & traveling sample sets to customer-ready condition.
Completes quarterly samples recalls/ inventory updates.
Assist Account Managers, Product Team and Brand Managers with sales and marketing support projects.
Travels to other showrooms or off-site locations as needed in support of Sales and Events teams.
Provides “Key Holder” support – responsible for opening/closing office, as well as security in satellite showrooms.
Showroom Operations:
Works with corporate “Go to Market” and Sales Operations teams to order new collection samples in SAP and follows up on errors, as well as missing skus.
Review tracking visibility including follow-up with Italy on any delays.
Extract “Discontinuation” lists and Consignment Inventory Reports” from SAP.
Creates “Return Authorization” in SAP and executes shipping recalled samples to ATL distribution center.
Works with Customs Compliance / Import-Export team to execute shipments to/from Canada.
Major Duties and Responsibilities
Showroom management and schedule coordinator
Oversee and maintain the organization, labeling, tracking and inventory of all received samples
Planning customer travel to client showroom events
Samples support for customer meetings, brand training, and PR events
Maintain local samples calendar for coordinating sample shipments to/from meetings, tradeshows, trunk shows, and buying days Knowledge and Skills
Strong computer skills (including advanced Excel- pivot tables and vlookups)
Previous experience working in luxury fashion/retail environment (working with samples and samples management preferred)
Inventory tracking/management
Client facing customer service experience
Excellent time management, organizational skills, ability to multi-task and adapt to change, problem solving skills
PREFERRED QUALIFICATIONS:
BA/BS in Marketing, Business or Sales is preferred/ Associate’s Degree minimum
Strong interpersonal and communication skills (both verbal and written)
High level of computer literacy: Excel, Word and PowerPoint
2- 3 years of merchandising and inventory management experience with at least one year of luxury showroom experience preferred
Ability to prioritize and handle additional responsibilities as required and assigned
Work well independently and prioritize assignments to meet deadlines in a fast-paced environment
Highly organized, and analytical
Notes:
100% Onsite
Work Hours: 9-5 pm
Temp to Perm
VIVA is an equal opportunity employer. All qualified applicants have an equal opportunity for placement, and all employees have an equal opportunity to develop on the job. This means that VIVA will not discriminate against any employee or qualified applicant on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status