Software Engineer

Major Purpose:
Works on a product team alongside other software engineers and software analysts to support basic product design by writing and testing code to deliver simple to complex functionality on a defined portion of the product it supports. This is an entry level role that is designed to learn, grow in competence, and develop the most basic capability needed to operate effectively in this role. Work and decisions are reviewed by supervisors before implementation; Applies existing applications to routine problems.

Major Duties:
Develops, codes, configures, and tests programs and systems in a call center environment.
Evaluates and implements enhancement design solutions to improve cost, quality, and performance of software applications.
Onboarding new features within the call center software.
Analyzes assignments and determines software specifications that must be fulfilled to achieve objectives.
Executes necessary documentation, as directed, or needed.
Collaborates with other relevant stakeholders and team members to ensure that features meet business needs.
Follows industry-standard agile software design methodology for development and documentation.

Skills, Abilities, Knowledge:
Ability to analyze, translate, and define business requirements into technical solutions.
Excellence in verbal and written communication forms with emphasis on persuasive communication, tact and negotiation.
Ability to apply engineering principles and concepts for designs.
Ability to manage many competing priorities/requests in a fast-paced environment

Education:
Degree in an Engineering/Technology discipline or equivalent experience. - University Degree (4 years or equivalent)
Degree in an Information Technology discipline or equivalent experience. - University Degree (4 years or equivalent)

Work Experience:
Previous experience in programming/software development. (1 - 3 years)
Software development processes experience. (1 - 3 years)
Participating in Agile Development (1 - 3 years)
Experience working in an Agile Environment (1 - 3 years)

Programming languages and skills needed: JavaScript, HTML, CSS, React, ASP.NET, C#, Jquery, SQL. Tools: Visual Studio 2022, Sublime Text, Source Tree, Github, AWS (preferred)

JOB DUTIES:

Programming and internal user support, including managing and developing applications and servers, and doing data analysis.


Notes:
Shift: 1st shift (8 am to 4:30 pm) – minimal overtime