Sr. Analyst - DSCSA Product Flow

Reference Number: SMRIAI80

Sr. Analyst - DSCSA Product Flow

Not Disclosed

Woonsocket, RI (100% Remote)

6.0 Months

Not Disclosed

Not Disclosed

Healthcare

$-4/hour - $1/hour

Job Description

Position Summary:
The Sr. Analyst – DSCSA Product Flow will be primarily responsible for DSCSA activities requiring a high degree of internal-facing interactions, resolving DSCSA data errors, and ensuring efficient product flow of prescription pharmacy product. The Sr. Analyst will have the responsibility of managing a queue and processing DSCSA-related data errors, which prevent the compliant product flow of drugs held in quarantine locations at Distribution Centers and pharmacies. The Sr. Analyst’s activities will support 10 distinct business units across Retail, PBM, and Oak Street Health. The Sr. Analyst will play a key role in maintaining the formal documentation of key processes. The Sr. Analyst will join forces with the field teams and leadership; vendors of prescription pharmacy product; and the vendor for the web-based application with which the exceptions queue and processing activities will take place.

This role will focus on monitoring, troubleshooting, and resolving serialization and traceability exceptions, managing serialization and exception handling under the Drug Supply Chain Security Act (DSCSA).

Duties:
1. Monitor and manage serialization exceptions using TraceLink SCWM platform, ensuring timely investigation and resolution; Troubleshoot client’s traceability and verification issues, escalating to trading partners.
2. Support the implementation of SOPs and compliance workflows for exception handling and traceability; Maintain and update knowledge management records, ensuring compliance documentation aligns with client’s policies and regulatory standards
3. Act as a liaison between client’s internal teams and external trading partners (manufacturers, wholesalers), addressing quarantine inventory issues and exception resolutions
4. Assist in training client teams (Retail pharmacies and distribution centers, PBM Mail, PBM Specialty, etc.) on serialization compliance, exception management, and best practices
5. Support the development of systems and processes needed for on-going exceptions management. Stay up to date with DSCSA compliance milestones, providing input for process improvements and regulatory updates.

Experience :
1. Strong verbal and written communication skill with the ability to present finding and influence key stakeholders.
2. Advanced analytical thinking and problem-solving skills; ability to make data-driven decisions under regulatory timelines.
3. Proven experience leading cross functional collaboration and building consensus across the client enterprise.
4. Ability to adapt quickly to shifting priorities and evolving Supply Chain Security Act (DSCSA) regulatory requirements.
5. Highly detailed oriented with strong focus on accuracy and completeness.
6. Demonstrated ability to manage complex project and competing priorities under tight deadlines.
7. Experience in exception management, triage workflows, and issue resolution within high volume, high urgency environments.
8. Familiarity with DSCSA requirements, serialization, and traceability compliance across all the client business units (distribution center, PBM, retail tec.) settings.
9. Knowledge of typical pharmacy and warehouse product flow and work force.
10. Hands on experience with TraceLink or similar DSCSA compliance platform.
11. Proven track record managing queues and driving process improvement across large organization.
12. Ability to influence outcomes, mediate conflicts, and guide team to resolution in high stake regulatory environment.
13. Advanced proficiency in Microsoft Excel and PowerPoint

Preferred Qualifications:
3+ years’ experience in supply chain, analysis, retail, or healthcare
BA/BS in Information Systems, Supply Chain Management, or equivalent
Broad Supply Chain and/or Store Operations experience
Prior experience with Tableau or BI tools
Highly motivated and a natural problem solver
Prior database experience preferably utilizing SQL.
Experience in developing analytical tools, templates, financial/statistical models, or process flows.

Education:
Associates Degree Required
Bachelor's degree preferred

Notes:

Mond - Friday 11:00am-8:00pm
Fully remote (never coming onsite)

VIVA is an equal opportunity employer. All qualified applicants have an equal opportunity for placement, and all employees have an equal opportunity to develop on the job. This means that VIVA will not discriminate against any employee or qualified applicant on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.