Student Services Officer

Student Services Officer

Job Description

Respond to routine inquiries from students, faculty, external constituents, and staff.
Serve as a subject matter resource to students and other departments.
Contribute to general office administration and process improvements, which may include report creation and distribution, filing, data entry, collating, guest check in and out, billing, audits, and preparing reservation material.
Review documents and forms for completeness, track files for follow up and distribute for review.
Process and sort all incoming and outgoing mail and deliveries.
Coordinate logistics for outreach activities, meetings, and events.
Ensure security and safety of residents, conference and program guests. Inform residents and guests of residential policies and procedures and enforce policies when issues of non-compliance arise.
Research and resolve routine issues such as service requests and minor maintenance. Refer complex issues to other staff.
Routinely inspect facilities and maintain assigned areas.
Other duties may also be assigned

Requirements:
Associate’s degree and one year of relevant experience, or combination of education and relevant experience.
Strong written and verbal communication skills.
Basic computer skills, including experience with Microsoft Office Suite.
Customer service skills.
Basic office administration skills.
Strong critical thinking and sound decision-making capacity.
Ability to learn compliance with legal, financial, and client policies and external regulations.

Physical Requirements:

Often sit, perform desk-based computer tasks.
Frequently stand, walk, twist, use fine manipulation, grasp, use a telephone, write by hand, sort and file paperwork, lift, carry, push, and pull objects that weigh up to 50 pounds.

Work Standards:

Interpersonal Skills: Demonstrates the ability to work well with client colleagues and clients and with external organizations.
Promote Culture of Safety: Demonstrates commitment to personal responsibility and value for safety; communicates safety concerns; uses and promotes safe behaviors based on training and lessons learned.
Sunday-Thursday

Notes:
Non-Remote & 100% Onsite
Regular work schedule is Sunday-Thursday. Work shifts may vary depending on staff vacation or time-off requests.
Must be willing and able to work some holidays.
Schedule may fluctuate with shifts ranging from morning to evening to overnight.

VIVA is an equal opportunity employer. All qualified applicants have an equal opportunity for placement, and all employees have an equal opportunity to develop on the job. This means that VIVA will not discriminate against any employee or qualified applicant on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.