Student Services Specialist

Student Services Specialist

  Not Disclosed

  Phoenix, AZ

  3.0 Months

  Not Disclosed

  Not Disclosed

  Government - Local

Job Description

JOB SUMMARY

• Provides student service program support, advisement, processing, and information resource referrals by performing the more technically demanding program support tasks, including extensive responsibilities for student advising, counselling and processing. Coordinates office workflow and provides training to other staff members.

SCOPE/DISTINGUISHING CHARACTERISTICS

• This classification is distinguished from the Student Services Specialist in that it is responsible for coordinating office workflow, training other staff, serving as a liaison for other District programs and external client's and performing a significant volume and complexity of student advisement, counselling and processing. This classification handles moderately complex issues and assignments and may serve as a lead worker to other staff. This classification is further
• distinguished from the Student Services Analyst in that the latter is responsible for reviewing program requirements, acting as a lead, evaluating criteria used to make eligibility decisions, researching program activities and recommending enhancements, developing programs and/or special events, acting as Field of Interest content expert, serving as a program or community liaison, monitoring regulations and funding, and as assigned, serving as a lead worker, assigning and monitoring the work of others.

SUPERVISION EXERCISED

• This classification may be assigned to lead other regular staff.

SUPERVISION RECEIVED

• Receives general supervision on routine items which are performed according to established standards and procedures and receives specific work instruction regarding non-routine matters and deadlines.

ESSENTIAL DUTIES

(This class specification represents only the core areas of responsibilities; specific position assignments will vary depending on the needs of the client).
• Coordinates projects, events and activities
• Researches and assists in analyzing and interpreting guidelines and regulations
• Coordinates workflow and the implementation of policies and procedures
• Performs more technically complex and difficult student advising and processing
• Identifies resources needed to address students’ circumstances and potential barriers
• Advises a cohort of students by appointment, walk-in, electronically and over the phone or as elevated by other student services staff
• Prepares reports and maintains records, and tracks students’ performance and progress
• May evaluate admissions data such as transcripts and transfer credit
• May calculate and assess fees or administer loan or other programs
• May administer testing
• May administer programs such as scholarships, loans, federal work study and pell grants
• Provides information and technical assistance regarding program guidelines and applicable laws, policies, rules and regulations
• Prepares, designs and maintains correspondence, reports, presentations, program materials and documentation
• Coordinates and maintains database information and reporting systems
• Provides training or orientation to other staff, as assigned
• Performs other duties as assigned

KNOWLEDGE OF

• Basic principles and practices of program management and coordination
• Student services functions, including enrollment practices and strategies
• Workflow management strategies
• Business math concepts and basic statistics
• Applicable federal, state and local laws, codes, regulations (based on assignment)
• Customer service principles
• Specialized equipment relevant to area of assignment
• Modern office technology

SKILL IN

• Coordinating and implementing student programs and service offerings
• Coordinating deadlines and prioritizing competing demands
• Collaborating in a team environment Organizing student services functions
• Gathering data, analyzing findings and applying logic and reason
• Compiling and sorting data and articulating issues and recommendations
• Interpreting, monitoring, processing and reporting financial information and statistics
• Authoring original reports, documents and presentations
• Training and orienting staff, as assigned
• Interpreting and applying applicable laws, codes, regulations and standards (based on assignment)
• Providing customer service
• Utilizing a computer and relevant software applications
• Utilizing communication and interpersonal skills as applied to interactions with coworkers, supervisors, the general public and others to sufficiently exchange or convey information and to receive work direction

MINIMUM QUALIFICATIONS

• Training and Experience
• Associate’s degree from a regionally accredited institution and two years of student services or college teaching experience or experience assisting with educational program development and coordination, student advisement, financial aid, or related student development programs.
• OR
• An equivalent combination of the conferred degree and directly related full-time work experience as described above sufficient to successfully perform the essential duties of the job such as those listed above, unless otherwise subject to any other requirements set forth in law or regulation, may be considered.

OTHER REQUIREMENTS

• Positions in this class typically required: reaching, standing, walking, lifting, fingering, grasping, talking, hearing, seeing and repetitive motions.

Light Work:

• Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to lift, carry, push, pull or otherwise move objects including the human body.

Working Conditions:

• Work is routinely performed in an indoor, office environment.

Special Requirements

Licenses, Registrations, or Certifications:

• Possession of a valid State of Arizona Class D Driver’s License, and/or First Aid certification, and/or National Association for the Education of Young Children (NAEYC) certification may be required for some assignments.

Notes:

100% Onsite
VIVA is an equal opportunity employer. All qualified applicants have an equal opportunity for placement, and all employees have an equal opportunity to develop on the job. This means that VIVA will not discriminate against any employee or qualified applicant on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.