Student Services Technician

Student Services Technician

Job Description

The Student Services Technician is a key member of the Student Engagement and Recruitment Team and plays a vital role in supporting the client’s strategic enrollment goals. This position is responsible for high-touch phone outreach (100+ dials / up to 3.00 of talk time daily), relationship-building, and student engagement efforts designed to increase admissions, enrollment and ensure successful onboarding. The technician serves as a student-centered resource by guiding individuals from initial inquiry through enrollment.

Must have:
One year of clerical, administrative, office support or related experience.

Required Skills
Clerical/ admin office support
Customer service

Notes:
Hybrid: 80% on-site, 20% remote after training.
Schedule: Mon - Fri 8AM - 5PM (1 hour lunch); occasional Saturdays and Holidays (40 hours a week and eligible for overtime based on business needs).
Training usually 4 weeks in-office until staff member is able to perform essential duties with minimal supervision (usually 4 weeks) using their own computer at home.

VIVA is an equal opportunity employer. All qualified applicants have an equal opportunity for placement, and all employees have an equal opportunity to develop on the job. This means that VIVA will not discriminate against any employee or qualified applicant on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.