Systems Administrator

Systems Administrator

  Not Disclosed

  Tallahassee, FL

  12.0 Months

  Not Disclosed

  Not Disclosed

  Government - State

Job Description

Description:

PURPOSE:
This scope of work is for Systems Administration services on a time and materials basis to provide maintenance, operations, and lead technology infrastructure support for the Special Supplemental Nutrition Program for Women, Infants, and Children (WIC) FL-WiSE/Electronic Benefits Transfer (EBT) data system for the client of Community Health Promotion, Bureau of WIC Program Services. 

CONTRACTOR QUALIFICATIONS AND EXPERIENCE:
Contractor staff assigned to this agreement must possess the following minimum qualifications and experience:
A minimum of ten years of experience developing and modifying scripts for creating, maintaining, augmenting, and reporting on server and client-based infrastructures utilizing Powershell, SQL, Python, and MS batch scripts.
A minimum of ten years of experience with support and configuring Windows server installations and their supported feature roles/services.
A minimum of ten years of experience with applying security best-practices surrounding operating system hardening, user authentication and authorization, security group management, application security scanning, and network segmentation.
A minimum of five years of experience with Infrastructure-as-code (IAC) in creating and utilizing platforms such as Kubernetes, Helm, and Ansible using YAML/JSON/XML languages; and configuring these for use within various platforms build and deploy toolchains.
A minimum of five years of experience with Microsoft SCCM or InTune, object collection policies and maintenance, and management of end-user workstations utilizing these tools.
A minimum of five years of experience with support and configuring Linux/BSD server installations and their supported feature roles/services.
A minimum of five years of experience with Active Directory (i.e., Entra ID) and group policies
A minimum of five years of experience supporting business applications in cloud-native architectures.
Basic understanding of network protocols, topologies, VLANs, subnets, route tables required.
Exceptional logical troubleshooting skill and self-motivation required as demonstrated through prior ten-year career achievements or advancements.


CONTRACTOR RESPONSIBILITIES:
SERVICE TASKS: Contractor will perform the following tasks in the time and manner specified:
Conduct daily development and technical support for the ongoing operation of the client WIC data system and the interfaces with the EBT system, Florida ACCESS, IBM Watson, and other supported system applications, and computer attached scanners, pin pads, magnetic card readers, text and voice messaging execution and management as directed by the client .
Troubleshoot work requests and provide solutions to daily processing and development issues as directed by the client .
Maintain and submit documentation as directed by the client of system performance of the WIC Data System applications including all interfaces and any system maintenance and adjustments undertaken including work requests to correct process errors.
Identify and recommend operational efficiencies to improve system performance and processes. Conduct new software or hardware evaluations. Investigate and recommend new technologies that will improve or support current and identified business processes as directed by the client.
Analyze and document technical requirements for infrastructure system fixes, modifications and enhancements as directed by the client.
Produce a work plan to implement infrastructure requirements for system platform fixes, modifications and enhancements as directed by the client.
Maintain and submit documentation of analyses of system performance, software and hardware evaluations, new technologies, business and technical requirements and work estimates as directed by the client.
Create scripts for system fixes, modifications, enhancements, interfaces and integration processes that adheres to all applicable coding procedures, standards and techniques as directed by the client.
Conduct testing of scripts for system fixes, modifications and enhancements including support of customer User Acceptance Testing. Document test results as directed by the client.
Produce system documentations for system fixes, modifications and enhancements as directed by the client.

DATA SECURITY AND CONFIDENTIALITY TASK:
The Contractor, its employees, subcontractors, and agents must comply at all times with all the client data security procedures and policies in the performance of this scope of work as specified in the Data Security and Confidentiality document attached to the purchase order.