Systems Analyst II

The Systems Analyst II will manage the deployment processes of the client's public safety and command center software suite within complex software ecosystems for public safety agencies. This role requires a strong blend of technical expertise and project management skills to ensure seamless integration and optimal performance of software applications.

Key Responsibilities

Information Gathering and Discovery
Lead operational assessments, business process reviews, and other discovery activities to gain a comprehensive understanding of customer business processes within public safety agencies.
Interview subject matter experts and create detailed documentation of findings.

Analytical Evaluation and Recommendations
Evaluate existing business processes to identify opportunities for improvement.
Provide recommendations regarding the configuration and application of the client's mission-critical software solutions to address identified needs and optimize operational efficiency.

Business Process Reengineering
Facilitate business process reengineering initiatives through workflow analysis and process evaluation.
Lead workshops and discussions to collaboratively develop new processes aligned with organizational objectives.

Training Development and Orientation
Design, develop, and deliver training curriculum, learning aids, and instructional materials.
Conduct training sessions to support end-user engagement, adoption, and proficiency with new software implementations.

User Acceptance Testing (UAT)
Define, coordinate, and lead User Acceptance Testing (UAT) activities.
Ensure customer requirements are met and document results against the project's Functional Requirements Matrix.
Measure outcomes to evaluate project success and identify improvement opportunities.

Internal Liaison and Collaboration
Serve as a liaison between technical resources, engineers, and project managers to effectively communicate customer requirements.
Collaborate with internal teams to adapt the client's highly configurable Commercial Off-the-Shelf (COTS) software solutions to meet customer-specific use cases.

Project Management Support
Partner with Project Managers and Program Directors throughout the project lifecycle, from initiation through completion.
Support the successful delivery of software solutions while adhering to project scope and budget requirements.

Stakeholder Communication
Present analysis findings and project updates to stakeholders.
Develop and deliver presentations that support informed decision-making and facilitate customer leadership buy-in.

Required Qualifications
Strong technical, analytical, communication, and stakeholder engagement skills.
Ability to travel up to 50% throughout North America.
Self-motivated team player able to work effectively with general guidance toward objectives.

Preferred Qualifications
3+ years of experience in one or more of the following areas:
Public Safety
Business Analysis
Field Service
Computer-Aided Dispatch (CAD)
Records Management Systems (RMS)
Jail Applications
Flex Software experience

Required Experience Level: Mid-level

Notes:
Hybrid - Ability to travel extensively (up to 50%) throughout Eastern US to support on-site client engagements, oversee project implementation, and meet business objectives.
Work Schedule: Mon-Fri 8am to 4 pm