Position General Summary:
The Manager leads and provides subject matter expertise for the implementation, operation, and support of enterprise technology services and related applications. The Manager is charged with being responsible for all technology systems related used in the daily
business of the organization; this may include systems such as telephones, voicemail, automated call direction, local and wide area networks, Internet services, technology security appliances, file, database and application servers and related business applications
such as email, anti-virus, network security, monitoring and line of business software applications. The Manager provides leadership in these areas and will provide direct consultative support to the Director, IT Services and manage designated IT vendor relationships.

Essential Position Functions:
Provide leadership role in the implementation, operation and support of infrastructure services; including server, network and telephony devices and related applications
Provide leadership for 2nd tier support for technology systems within the enterprise
Lead recommendations for enhancing approaches for systems support services
Develop and manage effective working relationships with other departments, groups and personnel within the organization and with vendors
Analyze performance of technology systems and take action to correct deficiencies
Participate in the development and implementation of processes that improve efficiency and enhance productivity
Review workload and staffing requirements, make recommendations regarding employment, promotions, salary adjustments, and termination
Direct staff and the activity of others during the testing, monitoring and installation of new systems and major system releases
Perform employee counseling and work performance evaluations as required
Provide a minimum of weekly status report update for current projects
Manage, control, direct, and supervise assigned direct reports, including general leadership, planning, organizing, and reviewing
Meet professional obligations through efficient work habits such as, meeting deadlines, honoring schedules, coordinating resources and meetings in an effective and timely manner, and demonstrate respect for others
All work responsibilities are subject to having performance goals and/or targets established

Knowledge, abilities, and skills:
Ability to work with and through people to establish goals, objectives, and action plans
Thorough knowledge of technology solutions for the Internet; hand held devices; personal computers; and networks
Ability to quickly learn business and manage end-user expectations and effectively manage time, resources, and deadlines
Ability to drive quality into the company culture by contributing to internal initiatives
Understanding of RDBMS concepts, preferred

Bachelor’s Degree in Computer Science, or Information Systems, or equivalent combination of education and relevant experience.

Six years supporting enterprise-class technology systems

Six years Microsft operating systems experience

Three years of supervisory experience

Six years implementation and support of business technology systems

Demonstrable hands-on experience in technology systems support processes in multiple hardware and software environments

Experience with setup, configurations, and support of specific technology systems including Enterprise Resource Planning (ERP), Customer Relationship Management (CRM), and Human Resources Information Systems (HRIS)

Specific experience with setup and configuration of applications utilizing Internet Information Services (IIS) in a Windows Server environment

Notes:

Remote