Description:
Role Overview
This position involves close supervision, detailed instructions, and constant performance checks. The technician will provide post-sale installation and maintenance support for communication products, including:
Hardware installations
Site equipment audits
Customer service response in a break-fix environment
Primary Focus: Mobile and station work associated with Conventional, SmartNet Trunking, and Paging Systems for single-site customers.
Key Responsibilities
Programming of mobile and portable radios, and infrastructure (training provided)
Organize and pack radio kits for shipment
Data entry into MS Excel and MS Word forms, including barcode scanning
Equipment handling: Unloading/loading pallets
Pick and pack radio system parts/kits per customer specifications
Inventory management: Assist with stock take and maintain subscriber inventory accuracy
Receiving & dispatching subscriber goods
PC Desktop Support/System Admin Level 1
Required Knowledge & Skills
Familiarity with basic communication concepts
Basic understanding of RF, telecommunications, and computer networking
General/intermediate knowledge of computer hardware and applications for troubleshooting
Ability to use basic electronic level meters (DVM, Scope, Wattmeter)
LMR experience is a plus
Education & Experience
Associates Degree, Technical Certificate, or Military Training
2 years technical work experience
Role Responsibilities
Check and program radios, routers, switches, and desktop PCs
Must-Have Qualifications
Ability to log into computers
Update info in spreadsheets (Excel / Google Sheets)
Update data in homegrown systems
Follow instructions
Customer-facing experience
Nice-to-Have Skills
Radio experience
PC help desk support
Programming & test equipment
Networking experience
Physical Requirements
Lifting: 20–50 lbs (assisted lift for 35 lbs+)
Notes:
100% Onsite
Work Schedule: Mon–Fri | 8:00 AM – 5:00 PM
Overtime: Scheduled OT as needed
VIVA is an equal opportunity employer. All qualified applicants have an equal opportunity for placement, and all employees have an equal opportunity to develop on the job. This means that VIVA will not discriminate against any employee or qualified applicant on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status