Job Description.

Call Center

Responsibilities include:

· Enjoys Learning about a variety of the clietn tax procedures, including tax filing and payment requirements.
· Provide best-in-class customer service by phone and in written correspondence in a fast-paced call-center environment.
· Apply knowledge acquired in training and utilizes resources to analyze and problem-solve.
· Respond to a variety of tax inquiries.
· Access data utilizing basic computer skills.
· Communicate professionally using correct grammar, spelling and punctuation both verbally and in written formats.
· Comply with all ethical and confidentiality requirements.

Job Description:
Tax analyst

Responsibilities include:

The essential functions of this role are:

· Provide technical and procedural assistance to taxpayers, taxpayer representatives, other divisions within the client.
Review accounts and properly apply payments to taxpayer accounts as needed.
· Conduct extensive research to resolve complex issues related to payments and/or returns for taxpayers, including research in client’s software and database applications for unpaid/unfiled tax liabilities.
· Review and close files paid in full, dismissed, or discharged.
· Create billings/liabilities in the client’s software and database applications according to court orders. abates penalties and interest accordingly.
· Assist with evidence collection process in Investigations cases, including preparation of documents to establish continuity of custody for items of evidence to ensure that judicial requirements are met.
· Complete disclosure requests for confidential taxpayer information by performing a thorough review of the request and analyzing the client's records.

The job profile is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee. Other duties, responsibilities, and activities may change or be assigned at any time.


Skill - Required / Desired - Amount of Experience
High school diploma or equivalent. - Required -
Prior experience in a fast-paced call center environment. - Required - 2 Years
Customer service related experience. - Required - 2 Years
Experience adhering to ethical and confidentiality requirements - Required - 1 Years
Excellent communication, patience and problem-solving abilities to help address taxpayer inquiries and diffuse difficult situations. - Required -
Knowledge of tax regulations. - Desired - 1 Years
Ability to analyze and troubleshoot tax-related inquiries. - Desired - 1 Years
Associates or Bachelors Degree in accounting, finance, or related field. - Desired -



Notes:
Position is on-site, 7.5 hour day, 37.5 hour wk, Monday through Friday, from 8am to 4:30pm, 1 hour lunch.