Tax Collector

Tax Collector

  Not Disclosed

  Phoenix, AZ

  6.5 Months

  Not Disclosed

  Not Disclosed

  Government - State

  $18/hour - $20/hour

Job Description

The Collector is responsible for the tax collection of assigned cases for the client and participating counties and cities. Assigned tax cases could include Individual Income, Corporate Income, Withholding, and Transaction Privilege Tax (TPT). This role will contact and complete the collection of tax liabilities and delinquencies via phone calls and field visits to residencies, places of employment, and/or business locations and will educate taxpayers while promoting voluntary taxpayer compliance. . To succeed in this position candidates should have a bias for doing the right thing and serving others with a positive attitude.

This position includes the following:
Reviewing taxpayer accounts
Verifying, gathering and simultaneously updating key information
Educating taxpayers of online resources and current tax policies
Documenting actions taken into multiple systems
Participating in all team engagement activities
Meeting performance expectations
Contacts taxpayers via phone call to resolve delinquent tax liabilities, as assigned
Schedules field visits to taxpayer’s residencies, places of employment, and/or business locations
Educate taxpayers and promote voluntary compliance by reviewing financial statements, providing supporting documentation, and offering assistance on how to obtain and maintain tax compliance
Negotiate payment arrangements
Participate in the seizure and sale of assets and/or inventory to satisfy delinquent tax liabilities by determining lien property, reviewing and analyzing the value of assets/inventory, securing the property, preparing and conducting assets for public auction, and physically moving assets to set up a sale

Skills Required:
Strong ability to multitask
Basic use of Microsoft Word, Excel and Google Workspace
Basic math skills are required - addition, subtraction, multiplication and division.
Communicate well both in writing and verbally
Great interpersonal skills
Retain knowledge easily
Creative in problem solving
Goal oriented
Organized

Skills Preferred:
Spanish-speaking

Experience Required:
Previous two positions should each be at least one consecutive year in a fast paced call center.
National call centers in industries such as finance/banking, insurance, telecommunications (not technical support)

Experience Preferred:
Experience with participating in process improvement activities

Education Required:
High school diploma or equivalent

Education Preferred:
Associates Degree or higher

Notes:

7:45am to 5:15pm, Monday through Friday.
Training is an intensive 3 to 6 weeks from 8:30am to 5pm. TRAINING IS ONSITE!
Hybrid role