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Technical Assistance Specialist

Raleigh, NC

10.0 Months

Full-Time $17-$22/hr

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Posted: Jul 31, 2026

Ref: BTNCTS317

Position Overview

This role will lead technical assistance work for the client as we work with participants and their electronic health record (EHR) vendors on implementing, improving, and maintaining data integrations. Supports and monitors technical infrastructure for client and SAS environments. Manages change orders, bug fixes and updates for the client Clinical Portal. Develops and supports data queries to assist with data analysis, verifying data extracts, data transformation, load job streams, and developing business analysis reports. Supports various analytic and outbound data services with a specific focus on developing Queries utilizing SQL, SAS, and InterSystems HealthShare tools to perform exploratory data analysis (EDA) and reports as needed.

The ideal candidate will have:

Strong written and verbal communication skills, including the ability to interact and communicate effectively with non-technical stakeholders
Experience with SQL, SAS, and InterSystems HealthShare
The ability to lead technical analyses across complex electronic health record (EHR) integrations
Subject matter expert (SME) level of knowledge working with clinical data, EHRs, HL7 v2, and C-CDA messages
Mature knowledge of health information exchange data standards and formats, including knowledge of EHRs’ data architecture
Experience with analyzing and documenting clinical processes and requirement specifications for health data exchange
Understanding of general IT architecture principles, technical designs and specification documents
Knowledge of HIPAA and health care regulatory compliance as they relate to EHR systems and Health Information Exchange (HIE)
Experience developing training materials or end user reports with regard to clinical data and clinical systems workflows

Duties include but are not limited to:
Maintain and support technical infrastructure for client and SAS platforms, ensuring high availability and performance.
Ensure stability and performance of data exchange systems and applications.
Manage and coordinate change orders, bug fixes, and enhancements for the client Clinical Portal.
Develop and support complex data queries to assist with data validation, transformation, and reporting. Verify data extracts and monitor ETL (extract, transform, load) job streams. Generate business analysis reports based on internal and external data requirements.
Use SQL, SAS, and InterSystems HealthShare tools to perform data exploration and generate insights for various analytic and outbound services.
Lead technical analysis efforts, bringing detailed knowledge of EHR systems and data integration methodologies.
Work closely with cross-functional teams including data architects, developers, analysts, and clinical stakeholders to ensure data quality and system reliability.

Education:
Bachelor’s degree in Computer Science, Information Technology, Health Informatics, or related field (or equivalent experience).
Minimum of 3 years of experience as a technical analyst, data engineer, or related role involving healthcare data and analytics.

Skill Required / Desired Amount of Experience
SQL, SAS & InterSystems HealthShare – core technical toolset for queries, analytics, and data platforms Required 5 Years
EHR systems & clinical data expertise – SME-level knowledge of EHR architecture, HL7 v2, and C-CDA standards Required 5 Years
ETL & data analysis – validating extracts, monitoring load jobs, transforming data, business reporting Required 5 Years
HIE data standards & HIPAA compliance – health information exchange formats and regulatory knowledge Required 5 Years
Technical leadership – leading complex EHR integration analyses and cross-functional coordination Required 5 Years

Notes:

Hybrid

VIVA is an equal opportunity employer. All qualified applicants have an equal opportunity for placement, and all employees have an equal opportunity to develop on the job. This means that VIVA will not discriminate against any employee or qualified applicant on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

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Competitive Benefits

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Health & Future Fully Covered

At VIVA, employee well-being is paramount. Our comprehensive benefits package ensures your health, financial security, and quality of life are always prioritized.

Health Insurance

VIVA provides employees access to a comprehensive group health insurance plan (Medical, Dental, Vision, Basic Life, Term Life, and Accidental Death) through our flexible PPO plan-allowing you the freedom to choose healthcare providers.

401(k) Retirement Planning

Plan securely for your future with automatic payroll deductions into a tax-advantaged 401(k) retirement plan, including employer-matching contributions for eligible employees.

Performance Bonuses & Referrals

Earn performance-based bonuses and generous referral incentives of up to $500 when recommending talented candidates who become part of the VIVA family.

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