Provides technical support by conveying information, determining compliance, and resolving controversial situations.

The Technical Records Specialist 2 will be an integral team member, responsible for managing data collection, and working with highly specialized software used for program implementation, evaluation, and reporting. This role is responsible for providing timely and consistent customer service for families seeking assistance or resources, providing technical support and troubleshooting for health care providers, and assisting with quality improvement projects .

The ideal candidate will be a collaborative and motivated self-starter who loves data; has experience working with data management software or databases; high attention to detail; and has an interest in children’s health programs.

Example of Duties:
Maintain specialized software used for program data collection, evaluation, and reporting
Provide customer service and technical assistance to external customers
Determine and explain compliance with laws, rules, regulations, policies, and take appropriate action
Extract data for analysis, data visualization, or reports
Conduct data quality and improvement assessments and implement changes
Troubleshoot software or process problems and develop solutions
Assists with other tasks, projects, and priorities as assigned.

Minimum Job Specifications/ Certifications

This position requires:
Requires excellent communication and customer services skills and experience.
Experience analyzing information and researching a variety of sources to identify and resolve problems or issues.
Requires strong attention to detail and accuracy.
Experience entering and retrieving data using a computerized record system.
Experience composing and proofreading business correspondence.
Experience using Microsoft Excel, Word, Teams, and Outlook.
Monitoring record systems to identify and correct errors
Interpreting, explaining, and applying laws, regulations, and complex policies for multiple or highly specialized programs
Experience interacting with individuals from varying cultural and socio-economic backgrounds in stressful situations
Must be able to work autonomously and within teams while gaining extensive knowledge of program procedures and guidelines.

Skill - Required / Desired - Amount of Experience
Requires excellent communication and customer services skills and experience. - Required - 1 Years

Notes:
Onsite
This position will start out as 15-25 hours per week over the first couple of weeks and will increase to 35 hours per week.