Technical Service Representative

Technical Service Representative

  Not Disclosed

  FREMONT, CA

  12.0 Months

  Not Disclosed

  Not Disclosed

  Manufacturing

  $26.2/hour - $31.2/hour

Job Description

Description

Technical Service Representative

Qualifications:

EDUCATION
High School graduate or equivalent
Bachelor’s degree preferred

SKILL REQUIREMENTS:
Possess strong problem solving and data analysis skills
Possess excellent organizational and time management skills with ability to prioritize and assign work
Possess excellent communication skills, both written and verbal with demonstrated ability to communicate across all levels of the organization
Strong customer service aptitude and teamwork skills
Proficiency with MS Office
Background with statistical analysis software (Minitab) preferred
Courses in LSS is helpful

Responsibilities:
Support relationships with both manufacturing and engineering at customer sites.
Maintain key communication regarding daily projects and line issues.
Provide technical direction and assistance to customers on the use of product lines.
Possess working knowledge of paint technologies.
Respond to questions and concerns regarding product lines and general operations.
Troubleshoot & resolve painting issues and problems by provide recommendations on issues related to product, application, inventory and general paint process.
Assist customer to overcome line problems. Gather data and material samples for analysis, testing and reporting.
Assist with daily paint consumption, invoices, inventory, and paint ordering.
Communicate data collection including (but not limited to): Viscosity and Temperature data, appearance data using Wave Scan and film build collection devices. Collect and understand how to analysis the data.
Regularly report data collection results summary internally and to the customer if required. Notify appropriate parties if data reveals results outside of expectations.
Support monthly plant quality reports for customers. Make recommendations regarding specification ranges (i.e. viscosity) and quality ranges (i.e. appearance limits, color tolerances).
Assist with customer demand forecast, on-site inventory and product orders.
Support customer projects (LWRs) and test requests. Follow up with chemist for all details. Review and understand results. If requested, report out results with customer.
Ability to travel up to 15% (development/growth training, training of other employees and coverage at other locations).
Build relationships at all levels, help team deliver value.



Notes:
Shift time is from 7pm-4am (9HRS) Worker will have 30 min unpaid lunch which will give them 8 Reg hours and .5 OT hours each day.
Tue - Sat
Total Reg Hours: 42.50
VIVA is an equal opportunity employer. All qualified applicants have an equal opportunity for placement, and all employees have an equal opportunity to develop on the job. This means that VIVA will not discriminate against any employee or qualified applicant on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status