HybridDescription:The client is seeking a Technical Specialist resource to work with the Account Management Team. This will be a lead role to include ticket assignment, training, queue management, and daily reconciliation with HR data.This candidate will serve as a lead resource with specialized knowledge and experience in account management. Demonstrates expertise in conveying technical and functional concepts for data protection. Accounts and Access Management uses technical expertise in the Operations and Security of Information Technology Infrastructure, and an understanding of business needs to evaluate assigned IT incident and problem user requests to appropriately prioritize and evaluate business impact. Candidate performs advanced level professional work in account administration and analyzes information to create and/or modify accounts for new employees and/or existing employees. Has advanced administrative configuration responsibilities to nine different systems to include Microsoft Active Directory, Client , AvePoint, Cayosoft, Client Admin Mail Portal, Apple Management Console, client Online Directory, and ServiceNow. Ability to independently resolve problems through advanced system analysis and troubleshooting procedures. Receives logs and fully documents requests from the business using ServiceNow. Ability to capture incidents and resolve incidents within ServiceNow and issues identified by the business with the ability to document resolutions providing weekly status reports to Management. Considerable knowledge is demonstrated by an understanding of critical information technology operations and security. Provides the knowledge and skills of the client security policies, as well as security issues directly affecting the systems and technology for which employees are directly involved. They are responsible for implementing requirements of the client Security Office and protecting data from unauthorized access, alteration, destruction, or usage in a manner inconsistent with covered Client policies and standards. This function requires an in-depth understanding of a wide variety of technologies to effectively support end-users and provide guidance to others. This work requires very strong communication skills, and the ability to effectively interact with a broad range of end-users and others, as well as an ability to use a variety of resources for providing support. Employees at this level typically provide advanced support for a broad range of technologies, or in-depth support for a more narrowly defined area of technology. Proven experience with a technical specialty across large and complex implementations and systems.Project Management -Ability to lead projects that require directing the work of others. Leads team efforts and assesses and integrates the skills and strengths of individuals for project and organizational success. Provides status on project work to management.Develop and maintain appropriate documentation for all responsible areas -This position is responsible for creating and maintaining all documentation of process and procedures for all areas this position is responsible for. This documentation is to be used by team members for operational standards of daily work. This documentation will also be used in accordance with Operational Level Agreements (IT internal) and Service Level Agreements (IT external). All documentation should be reviewed annually.System Security -It is the responsibility of all Technical Services Staff to be aware of the client security policies, as well as the security issues directly affecting the systems and technology for which this position is directly involved. This position is responsible for implementing requirements of the Client Security Office and protecting data from unauthorized access, alteration, destruction, or usage in a manner inconsistent with covered Client Security Policies and standards.Skill - Required / Desired - Amount of ExperienceAdvanced level resource with specialized knowledge and experience in account management administering Active Directory. - Required - 3 YearsHands-on experience administering Microsoft Active Directory 2008/2012 in a multi-site and multi-domain organization. - Required - 3 YearsAdvanced knowledge of appropriate security measures of the organization. - Required - 3 YearsAbility to proactively establish a positive relationship by demonstrating a sense of urgency in interactions with clients. - Required - 3 YearsAbility to analyze and assess client needs to develop effective and appropriate solutions. - Required - 3 YearsAbility to consult with clients and other IT professionals to resolve technical problems and ensure client satisfaction. - Required - 3 YearsAnalysis of technical and user documentation for technical assistance and support - Required - 3 YearsAbility to work independently on tasks, develops own work, schedule and monitors progress against defined parameters. - Required - 3 YearsDemonstrates strong analytical and problem-solving skills w/ ability to diagnose and resolve highly visible production incidents methodically. - Required - 3 YearsDemonstrates initiative in solving problems associated with projects and daily work. - Required - 3 YearsNotes:HybridVIVA is an equal opportunity employer. All qualified applicants have an equal opportunity for placement, and all employees have an equal opportunity to develop on the job. This means that VIVA will not discriminate against any employee or qualified applicant on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status
Description:The client is seeking a Technical Specialist resource to work with the Account Management Team. This will be a lead role to include ticket assignment, training, queue management, and daily reconciliation with HR data.This candidate will serve as a lead resource with specialized knowledge and experience in account management. Demonstrates expertise in conveying technical and functional concepts for data protection. Accounts and Access Management uses technical expertise in the Operations and Security of Information Technology Infrastructure, and an understanding of business needs to evaluate assigned IT incident and problem user requests to appropriately prioritize and evaluate business impact. Candidate performs advanced level professional work in account administration and analyzes information to create and/or modify accounts for new employees and/or existing employees. Has advanced administrative configuration responsibilities to nine different systems to include Microsoft Active Directory, Client , AvePoint, Cayosoft, Client Admin Mail Portal, Apple Management Console, client Online Directory, and ServiceNow. Ability to independently resolve problems through advanced system analysis and troubleshooting procedures. Receives logs and fully documents requests from the business using ServiceNow. Ability to capture incidents and resolve incidents within ServiceNow and issues identified by the business with the ability to document resolutions providing weekly status reports to Management. Considerable knowledge is demonstrated by an understanding of critical information technology operations and security. Provides the knowledge and skills of the client security policies, as well as security issues directly affecting the systems and technology for which employees are directly involved. They are responsible for implementing requirements of the client Security Office and protecting data from unauthorized access, alteration, destruction, or usage in a manner inconsistent with covered Client policies and standards. This function requires an in-depth understanding of a wide variety of technologies to effectively support end-users and provide guidance to others. This work requires very strong communication skills, and the ability to effectively interact with a broad range of end-users and others, as well as an ability to use a variety of resources for providing support. Employees at this level typically provide advanced support for a broad range of technologies, or in-depth support for a more narrowly defined area of technology. Proven experience with a technical specialty across large and complex implementations and systems.Project Management -Ability to lead projects that require directing the work of others. Leads team efforts and assesses and integrates the skills and strengths of individuals for project and organizational success. Provides status on project work to management.Develop and maintain appropriate documentation for all responsible areas -This position is responsible for creating and maintaining all documentation of process and procedures for all areas this position is responsible for. This documentation is to be used by team members for operational standards of daily work. This documentation will also be used in accordance with Operational Level Agreements (IT internal) and Service Level Agreements (IT external). All documentation should be reviewed annually.System Security -It is the responsibility of all Technical Services Staff to be aware of the client security policies, as well as the security issues directly affecting the systems and technology for which this position is directly involved. This position is responsible for implementing requirements of the Client Security Office and protecting data from unauthorized access, alteration, destruction, or usage in a manner inconsistent with covered Client Security Policies and standards.Skill - Required / Desired - Amount of ExperienceAdvanced level resource with specialized knowledge and experience in account management administering Active Directory. - Required - 3 YearsHands-on experience administering Microsoft Active Directory 2008/2012 in a multi-site and multi-domain organization. - Required - 3 YearsAdvanced knowledge of appropriate security measures of the organization. - Required - 3 YearsAbility to proactively establish a positive relationship by demonstrating a sense of urgency in interactions with clients. - Required - 3 YearsAbility to analyze and assess client needs to develop effective and appropriate solutions. - Required - 3 YearsAbility to consult with clients and other IT professionals to resolve technical problems and ensure client satisfaction. - Required - 3 YearsAnalysis of technical and user documentation for technical assistance and support - Required - 3 YearsAbility to work independently on tasks, develops own work, schedule and monitors progress against defined parameters. - Required - 3 YearsDemonstrates strong analytical and problem-solving skills w/ ability to diagnose and resolve highly visible production incidents methodically. - Required - 3 YearsDemonstrates initiative in solving problems associated with projects and daily work. - Required - 3 YearsNotes:Hybrid
(Please ensure email matches your resume email)
(document types allowed: doc/docx/rtf/pdf/txt) (max 2MB)
By submitting this form, you are consenting to the VIVA team contacting you via Phone/Email