Description:Technical Support - R&D 2Technical Support Tier 1RESPONSIBILITIESFields all incoming technical support requests into the Field Support department and accountable for resolving product information requests and product problem/solution requestsAccountable for support requests related to product information and product problems that are documented.May escalate more difficult support requests to Field Support Engineers.Logs all incoming support requests into the company call tracking system in a timely and professional manner. Proficient at responding, resolving, and closing 40 percent of support requests utilizing technical training and undocumented, creative solutions.Escalates more complex problems to Field Support Engineers.Complete company designated training courses for position to enhance work performance and career developmentParticipates in special projects to increase the incumbent's role and technical abilities.REQUIREMENTS:Required Knowledge/Skills, Education, and ExperienceHigh School diploma or equivalentExcellent communication, conflict resolution, and problem-solving skillsHigh understanding of customer satisfaction and service orientationPreferred Knowledge/Skills, Education, and ExperienceAssociates degree in Hardware or Software Engineering or Computer Science or equivalent related experience, is preferredProficiency with Microsoft Windows operating system and computer networking is a plus.Notes:8 to 5. A total of 8 working hours with 1 hour lunch.0% - No Travel. Office (phone) work only.VIVA is an equal opportunity employer. All qualified applicants have an equal opportunity for placement, and all employees have an equal opportunity to develop on the job. This means that VIVA will not discriminate against any employee or qualified applicant on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status
Description:Technical Support - R&D 2Technical Support Tier 1RESPONSIBILITIESFields all incoming technical support requests into the Field Support department and accountable for resolving product information requests and product problem/solution requestsAccountable for support requests related to product information and product problems that are documented.May escalate more difficult support requests to Field Support Engineers.Logs all incoming support requests into the company call tracking system in a timely and professional manner. Proficient at responding, resolving, and closing 40 percent of support requests utilizing technical training and undocumented, creative solutions.Escalates more complex problems to Field Support Engineers.Complete company designated training courses for position to enhance work performance and career developmentParticipates in special projects to increase the incumbent's role and technical abilities.REQUIREMENTS:Required Knowledge/Skills, Education, and ExperienceHigh School diploma or equivalentExcellent communication, conflict resolution, and problem-solving skillsHigh understanding of customer satisfaction and service orientationPreferred Knowledge/Skills, Education, and ExperienceAssociates degree in Hardware or Software Engineering or Computer Science or equivalent related experience, is preferredProficiency with Microsoft Windows operating system and computer networking is a plus.Notes:8 to 5. A total of 8 working hours with 1 hour lunch.0% - No Travel. Office (phone) work only.
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Posted (Feb 05, 2026)
This is a Technology rollout call center, so all our assignments involve taking or making calls ...