Job Description:THE ROLE:Our team is looking for a student with an interest in technology and who works well in a customer-facing role that can patiently take the time to understand an issue in order to properly document it and can comfortably navigate a PC to perform basic troubleshooting.WHAT YOULL BE DOING:Providing first level triage and technical support to employees through tickets and in-person at the client Geek Street support deskAnalyzing technician (peer) workflows to identify areas of improvement and optimizationIdentifying technician workflows which do not have supporting process documentationAssisting the IT team with system provisioning and device refresh/replacements.Documentation writingPhysical and Virtual asset stockroom maintenanceSupporting IT project goalsHelping to set up devices or mobile accessoriesCommunicating status updates with internal clientsEnsuring that requests are being prioritized and closed in a timely mannerWorking alongside a senior IT technician who can assist you with any escalations and can provide guidance to advance your knowledge of IT supportLearning and adhering to company policies and procedures regarding IT security and data privacyEngage in knowledge-sharing sessions and training to enhance technical skills.PREFFERED QUALIFICATIONS:Basic understanding of Windows troubleshootingAndroid/iOS familiarityCustomer-oriented mindsetAbility to take clear notes to capture problems correctlyA general understanding of MacOS would be helpful but is not requiredWHAT WOULD SET YOU APART:PowerShell or command line (CLI) familiarityCompTIA A+ certificationFamiliarity with networking concepts (DNS, LAN, WAN)WHO WERE LOOKING FORSomeone who can comfortably navigate a PC to perform basic troubleshootingPeople who can patiently take the time to understand an issue in order to properly document itCandidates who have an interest in technology and who work well in a customer-facing roleGood communication skills, both verbal and written, for assisting users and documenting issuesAbility to work in a team and learn from othersPatience and a customer-focused attitude to help non-technical usersStudents pursuing a degree related to technology such as Management Information Systems, Business Technology Management, or Information Technology, ideal but not required Notes:ONSITE: This is an on-site position, as this is a hands-on technical support role.VIVA is an equal opportunity employer. All qualified applicants have an equal opportunity for placement, and all employees have an equal opportunity to develop on the job. This means that VIVA will not discriminate against any employee or qualified applicant on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status
Job Description:THE ROLE:
Our team is looking for a student with an interest in technology and who works well in a customer-facing role that can patiently take the time to understand an issue in order to properly document it and can comfortably navigate a PC to perform basic troubleshooting.
WHAT YOULL BE DOING:
Providing first level triage and technical support to employees through tickets and in-person at the client Geek Street support deskAnalyzing technician (peer) workflows to identify areas of improvement and optimizationIdentifying technician workflows which do not have supporting process documentationAssisting the IT team with system provisioning and device refresh/replacements.Documentation writingPhysical and Virtual asset stockroom maintenanceSupporting IT project goalsHelping to set up devices or mobile accessoriesCommunicating status updates with internal clientsEnsuring that requests are being prioritized and closed in a timely mannerWorking alongside a senior IT technician who can assist you with any escalations and can provide guidance to advance your knowledge of IT supportLearning and adhering to company policies and procedures regarding IT security and data privacyEngage in knowledge-sharing sessions and training to enhance technical skills.
PREFFERED QUALIFICATIONS:Basic understanding of Windows troubleshootingAndroid/iOS familiarityCustomer-oriented mindsetAbility to take clear notes to capture problems correctlyA general understanding of MacOS would be helpful but is not required
WHAT WOULD SET YOU APART:PowerShell or command line (CLI) familiarityCompTIA A+ certificationFamiliarity with networking concepts (DNS, LAN, WAN)
WHO WERE LOOKING FORSomeone who can comfortably navigate a PC to perform basic troubleshootingPeople who can patiently take the time to understand an issue in order to properly document itCandidates who have an interest in technology and who work well in a customer-facing roleGood communication skills, both verbal and written, for assisting users and documenting issuesAbility to work in a team and learn from othersPatience and a customer-focused attitude to help non-technical usersStudents pursuing a degree related to technology such as Management Information Systems, Business Technology Management, or Information Technology, ideal but not required
Notes:
ONSITE: This is an on-site position, as this is a hands-on technical support role.
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Posted (May 27, 2026)
Position SummaryThis is a Technology rollout call center, so all our assignments involve...