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Technical Writer

Columbus, OH

10.5 Months

Full-Time $17-$22/hr

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Posted: Jul 29, 2026

Ref: BTOHTW29

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Position Overview

Technical Writer (TW3) is needed for the Modernization / Re-write of a .NET Application. The TW3 would be responsible for all Technical Documentation, Business Process descriptions, system requirements, workflows and release materials are accurate, consistent and aligned with client governance standards and will work closely with software Developers, Business Analysts, Program teams, QA Testers and Project leadership.

Role:
Create and Maintain Architecture Diagrams, API Documentation, Data Dictionaries, Entity Relationship Diagrams and System Configuration guides.
Document current state and future state workflows, including Intake Process, Billing Flows, Automated Jobs and System interactions.
Maintain documentation libraries and subscription lists.
Identify, create, revise, and maintain documentation and templates needed by the Application Teams.
Develop, enhance, and maintain user documentation for multiple applications and Ensure appropriate control.
Develop User guides, Quick Start Manuals, SOP’s and Training Content for Program Staff, supervisors and Administrators.
Determine procedures for use of on-line documentation tools and version control documentation as appropriate.
Educate both business and technical groups on the essential need for developing and using standard documentation for all processes.
Organize and prepare work effectively to facilitate proactive resolution of problems, rather than reactive.
Identify and make recommendations around documentation and templates needed by the Application Teams.
Work with users and other client personnel to ensure that the solutions meet client business requirements.
Identify and initiate continuous improvement opportunities.
Direct the development of accurate estimates for documentation requests/activities as required
Review and understand the Application Teams workplan.
Determine time estimates and schedule for own work and resolve issues in a timely manner.
Identify and track issues, risks and action items.
Review and approve procedures for use of on-line documentation tools as appropriate.
Identify business and technical documentation needs not currently addressed.
Promote the need for developing and using standard documentation for all processes within the organization.
Perform detailed reviews of interim and final tasks as appropriate.
Oversee processing of service requests.
Manage, deploy, and schedule Technical Writer activities.
Develop and manage short and long-term documentation plans and schedules.
Understand work requests/needs within Application Teams
Work with Team Leads and Group Leads to set documentation goals.

Experience:
Ideally, 5-6 years of similar experience in projects that involved legacy system migration, re-factoring or modernization would be highly preferred.

Educational requirements:
Education: 4 year college Degree in IT, Computer Science, Engineering or Business with a focus on Technology

Skill - Required / Desired - Amount of Experience
4 year college Degree in IT, Computer Science, Engineering or Business with a focus on Technology - Required - 4 Years
Similar experience in projects that involved legacy system migration, re-factoring or modernization would be highly preferred. - Required - 6 Years

Notes:
Hybrid - candidate needs to be able to report as needed

VIVA is an equal opportunity employer. All qualified applicants have an equal opportunity for placement, and all employees have an equal opportunity to develop on the job. This means that VIVA will not discriminate against any employee or qualified applicant on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

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Competitive Benefits

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Health & Future Fully Covered

At VIVA, employee well-being is paramount. Our comprehensive benefits package ensures your health, financial security, and quality of life are always prioritized.

Health Insurance

VIVA provides employees access to a comprehensive group health insurance plan (Medical, Dental, Vision, Basic Life, Term Life, and Accidental Death) through our flexible PPO plan-allowing you the freedom to choose healthcare providers.

401(k) Retirement Planning

Plan securely for your future with automatic payroll deductions into a tax-advantaged 401(k) retirement plan, including employer-matching contributions for eligible employees.

Performance Bonuses & Referrals

Earn performance-based bonuses and generous referral incentives of up to $500 when recommending talented candidates who become part of the VIVA family.

Biweekly Direct Deposit

Enjoy timely and convenient payroll with biweekly direct deposit to your chosen financial institution. Biweekly Direct Deposit

VIVA Perks Program

Access exclusive employee discounts and savings on electronics, travel, groceries, apparel, and more through our dedicated VIVA Perks Program.

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