DescriptionPosition Summary:The Department administers numerous benefit programs for current, inactive, and retired public employees and their beneficiaries. The benefit programs include the client Retirement System, group health insurance, group life insurance, deferred compensation, employee reimbursement account, income continuation insurance, long-term disability insurance, duty disability, and long-term care insurance. This position will be responsible for developing detailed worker procedures documentation for changed business processes resulting from technology modernization and other changes, updating instructional manuals and informational brochures in plain language.Qualifications:An acceptable candidate will have extensive experience writing technical policies and procedures and translating complex information into plain language in the insurance or other employee benefits administration field or a related area. Candidates must be able to collaborate with varying audiences and work independently to effectively prioritize and manage completion of their workload. The work requires judgment, initiative, and problem-solving ability.Other specific qualifications include:Ability to develop text and visual representations for large volumes of complex procedure documents meeting organizational standards.Experience writing user-friendly content that meets the needs of the target audience.Experience maintaining and updating technical documents.Experience creating content to educate and instruct an audience with varying levels of baseline knowledge about a complex subject.Experience curating and organizing information into reference documents.Ability to evaluate current content and identify opportunities for process and procedure improvements.What we are looking for:Someone with 5 years or more experience in the insurance and other employee benefits administration field or a related area. The individual will perform a variety of tasks in collaborating with a variety of subject matter experts to gather information, reviewing screens and process and data flows in multiple technology tools, and working independently to develop effective detailed worker procedures and instructional materials such as manuals and informational brochures in plain language.Required SkillsBachelor’s degree or comparable professional experience in insurance and other employee benefits administration or related field5 or more years of experience as an effective technical writer, including writing documentation and procedural materials for multiple audiencesPreferred SkillsSuperior written and verbal communication skills, with a keen eye for detailProven ability to handle multiple projects simultaneously, with an eye for prioritizationSelf-motivated, self-disciplined, and able to work with minimal supervisionQuickly learn and understand complex topics and make them easily understandable in text, graphs or diagrams, and pictures.Ability to review and/or copy edit content developed by others and work collaboratively with cross-functional teams.VIVA is an equal opportunity employer. All qualified applicants have an equal opportunity for placement, and all employees have an equal opportunity to develop on the job. This means that VIVA will not discriminate against any employee or qualified applicant on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status
DescriptionPosition Summary:The Department administers numerous benefit programs for current, inactive, and retired public employees and their beneficiaries. The benefit programs include the client Retirement System, group health insurance, group life insurance, deferred compensation, employee reimbursement account, income continuation insurance, long-term disability insurance, duty disability, and long-term care insurance. This position will be responsible for developing detailed worker procedures documentation for changed business processes resulting from technology modernization and other changes, updating instructional manuals and informational brochures in plain language.Qualifications:An acceptable candidate will have extensive experience writing technical policies and procedures and translating complex information into plain language in the insurance or other employee benefits administration field or a related area. Candidates must be able to collaborate with varying audiences and work independently to effectively prioritize and manage completion of their workload. The work requires judgment, initiative, and problem-solving ability.
Other specific qualifications include:Ability to develop text and visual representations for large volumes of complex procedure documents meeting organizational standards.Experience writing user-friendly content that meets the needs of the target audience.Experience maintaining and updating technical documents.Experience creating content to educate and instruct an audience with varying levels of baseline knowledge about a complex subject.Experience curating and organizing information into reference documents.Ability to evaluate current content and identify opportunities for process and procedure improvements.What we are looking for:Someone with 5 years or more experience in the insurance and other employee benefits administration field or a related area. The individual will perform a variety of tasks in collaborating with a variety of subject matter experts to gather information, reviewing screens and process and data flows in multiple technology tools, and working independently to develop effective detailed worker procedures and instructional materials such as manuals and informational brochures in plain language.Required SkillsBachelor’s degree or comparable professional experience in insurance and other employee benefits administration or related field5 or more years of experience as an effective technical writer, including writing documentation and procedural materials for multiple audiencesPreferred SkillsSuperior written and verbal communication skills, with a keen eye for detailProven ability to handle multiple projects simultaneously, with an eye for prioritizationSelf-motivated, self-disciplined, and able to work with minimal supervisionQuickly learn and understand complex topics and make them easily understandable in text, graphs or diagrams, and pictures.Ability to review and/or copy edit content developed by others and work collaboratively with cross-functional teams.
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