Description:
Telecommunication Circuit Analyst
ESSENTIAL DUTIES:
Administer, configure, implement, evaluate, test, debug, troubleshoot, upgrade and maintain voice over IP radio system such as routers, switches and gateways. Manage, process, audit, analyze, organize and correct telecommunications bills; check for accuracy, review for unusual charges, validate discounting and ensure charges to departments are correct; monitor disconnect of unused lines and circuits.
Manage the selection, procurement, installation, maintenance, billing, monitoring, troubleshooting and repair of telecommunication services, phone lines and circuits; work with vendors and others to install, disconnect, move or repair services; work with technicians to repair inside cabling issues and trace, test, move and make live inside cabling and drops; review new telecommunications technologies, evaluate for public safety communication needs and order appropriate circuits and lines; assist in new site construction or remodeling planning to assure adequate telecommunication services and conduit is provided; respond quickly and efficiently to issues with telecommunications service to limit down time and disruption to users; provide technical support to multiple locations and users.
Analyze available facts, records, and other information; determine appropriate action; resolve problems associated with communications networks in a timely manner. Assist telecommunications and network equipment providers in network configurations and design to ensure optimal efficiency. Prepare cost of data/voice telecommunication services including cellular services, recommend contractual charges, service providers, and cost control measures; review and analyze invoices from various telecommunications vendors to compile data, generate report, and approve appropriate payment for product and services.
Perform regular audits on data and voice circuits to insure that vendors’ invoices are accurate and ensure that possible discounts have been applied. Provide technical support to users; receive and analyze problems reported from telecommunications users; make inquires regarding communications problems appropriate information and log troubleshooting activities and problem resolution. Perform diagnostic tests and analyzes symptoms to determine problem/malfunction source; contact other technical support staff, vendors, and service providers as needed. Authorize and coordinate service calls, schedule appointments between service providers, vendors, and users requesting installation or experiencing problems/malfunctions; and verify problem resolution with user. Manage user passwords and profiles in security system; conduct routine audits of security information and reviews system/application access. Inform technology management of technological changes occurring in the telecommunications industry as well as changes in service offerings and support levels. Train users in the proper use and operation of telecommunications equipment and telephone systems; prepare and update user operation brochures and guides. Maintain accurate records, logs and files related to assigned networking, and telecommunication activities, service orders, operations, and functions
Must-haves:
Must be able to login to computers, update info on a spreadsheet (Excel and/or google sheets) and/or updating data in the systems (home grown system) - must be able to follow instructions. Customer facing experience.
Nice-to-have skills:
radio experience, PC help desk support, programming, test equipment, any networking experience
Notes:
100 % Onsite
Mon- Fri 8-5
Scheduled OT as needed
VIVA is an equal opportunity employer. All qualified applicants have an equal opportunity for placement, and all employees have an equal opportunity to develop on the job. This means that VIVA will not discriminate against any employee or qualified applicant on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status