Telecommunications Analyst

Telecommunications Analyst

  Not Disclosed

  Madison, WI (100% Remote)

  6.5 Months

  Not Disclosed

  Not Disclosed

  Government - State

  $34.2/hour - $39.2/hour

Job Description

The client is looking for a Telecommunication Analyst III.

Telecommunications Analyst 3
Provides technical assistance in support and preparation of telecom technologies, primarily focused on telecommunications infrastructure management, deployment, and maintenance. Requires working knowledge of and experience with networking, mobile, desk phones, and desktop technologies including, but not limited to, desktop applications, smart phones (iOS), VoIP, and PBX telecom systems. Must be able to work independently or as part of a team.

The client telecom group manages:
Cisco infrastructure and endpoints
Mitel VoIP PBX and ACD
Telecommunication Company management
Smart phone support
Airwatch
Apple Business Management
Video conferencing account management

Minimally qualified applicants must have:
Working knowledge of Telecommunication concepts such as SIP, H323 and other VoIP technologies
Working knowledge of Networking concepts
Experience with Cisco phones and infrastructure

Position overview: Looking for an experienced Telecommunication Analyst to continue our support for our business partners and people in our care. This individual will be assisting with supporting and installing telephones, cellphones and other video conferencing solutions.

Required Skills & Years of Experience: 2 – 5 Years
Video Conferencing infrastructure and endpoints management
Unified Communications Systems (Webex, PBX, ACD, etc)
Mobile device support and Management
Networking Concepts (CUBE, SBC, SIP, H323, VoIP, etc)

Preferred vendor Experience:
Cisco
Mitel
Zoom
AirWatch
Apple Business Management
Microsoft
Required soft skills:
Ability to work independently but in a team environment-
Able to meet deadlines
Punctual
Ability to multi-task and balance their work day
Ability to troubleshoot complex problems and determine a solution





Note:
This is a 100% remote position with office visits as needed. Applicants must reside within the State.
In-state, day travel in State-owned vehicles is expected. Occasional long hours are possible, but limited.
This position will have minimal travel but it may be necessary for some projects. No overnight travel expected.
VIVA is an equal opportunity employer. All qualified applicants have an equal opportunity for placement, and all employees have an equal opportunity to develop on the job. This means that VIVA will not discriminate against any employee or qualified applicant on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.