Telecommunications Analyst

Telecommunications Analyst

Job Description

Telecommunications Analyst 3

Provides technical assistance in support and preparation of telecom technologies, primarily focused on telecommunications infrastructure management, deployment, and maintenance. Requires working knowledge of and experience with networking, mobile, desk phones, and desktop technologies including, but not limited to, desktop applications, smart phones (iOS), VoIP, and PBX telecom systems.

Position overview: Looking for an experienced Telecommunication Analyst to continue our support for our business partners and people in our care. This individual will be assisting with supporting and installing telephones, cellphones and other video conferencing solutions.

The client telecom group manages:
Cisco infrastructure and endpoints
Mitel VoIP PBX and ACD
Telecommunication Company management
Smart phone support
Airwatch
Video conferencing account management

Minimally qualified applicants must have:
Working knowledge of Telecommunication concepts such as SIP, H323 and other VoIP technologies
Working knowledge of Networking concepts
Experience with Cisco phones and infrastructure

Required Skills & Years of Experience: 1 – 5 Years
Video Conferencing infrastructure and endpoints management
Mobile device support and Management
Customer Service
Working knowledge of iPhones and iPads
Strong customer service skills
Ability to work in a fast-paced environment

Required soft skills:
Ability to work independently but in a team environment-
Able to meet deadlines
Punctual
Ability to multi-task and balance their work day
Ability to troubleshoot complex problems and determine a solution

Preferred vendor Experience:
USCC
Verizon
AT&T (FirstNet)
Zoom
AirWatch
Apple Business Management
Microsoft
Cisco Webex

Notes:
This is a 100% remote position with office visits as needed.
This position will have minimal travel but it may be necessary for some projects. No overnight travel expected.

VIVA is an equal opportunity employer. All qualified applicants have an equal opportunity for placement, and all employees have an equal opportunity to develop on the job. This means that VIVA will not discriminate against any employee or qualified applicant on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.