The client is looking for a Telecommunication Analyst III.Provides technical assistance in support and preparation of telecom technologies, primarily focused on telecommunications infrastructure management, deployment, and maintenance. Requires working knowledge of and experience with networking, mobile, desk phones, and desktop technologies including, but not limited to, desktop applications, smart phones (iOS), VoIP, and PBX telecom systems. Must be able to work independently or as part of a team. In-state, day travel in State-owned vehicles is expected. Occasional long hours are possible, but limited.Looking for an experienced Telecommunication Analyst to continue our support for our business partners and people in our care. This individual will be assisting with supporting and installing telephones, cellphones and other video conferencing solutions.The telecom group manages:Cisco infrastructure and endpointsMitel VoIP PBX and ACDTelecommunication Company managementSmart phone supportAirwatchApple Business ManagementVideo conferencing account managementMinimally qualified applicants must have:Working knowledge of Telecommunication concepts such as SIP, H323 and other VoIP technologiesWorking knowledge of Networking conceptsExperience with Cisco phones and infrastructureRequired Skills & Years of Experience: 2 – 5 YearsVideo Conferencing infrastructure and endpoints managementUnified Communications Systems (Webex, PBX, ACD, etc)Mobile device support and ManagementNetworking Concepts (CUBE, SBC, SIP, H323, VoIP, etc)Preferred vendor Experience:CiscoMitelZoomAirWatchApple Business ManagementMicrosoftRequired soft skills:Ability to work independently but in a team environment-Able to meet deadlinesPunctualAbility to multi-task and balance their work dayAbility to troubleshoot complex problems and determine a solutionNotes:This is a mostly remote position with office visits as needed. This will typically be 1 day per week maximumThis is a 100% remote position with office visits as needed. Applicants must reside within the State.Travel: In-state, day travel in State-owned vehicles is expected. Occasional long hours are possible, but limited.This is a 100% remote position with office visits as needed weekly. Travel expenses will be reimbursed according to State guidelines.This position will have minimal travel but it may be necessary for some projects. No overnight travel expected.VIVA is an equal opportunity employer. All qualified applicants have an equal opportunity for placement, and all employees have an equal opportunity to develop on the job. This means that VIVA will not discriminate against any employee or qualified applicant on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
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