This position is currently remoteDescription:The client is looking for ONE (1) Systems Engineer I - Telecommunications AdministratorThis position is more accurately described as a Telecommunications Administrator.The Telecommunication Specialist will function as a high-level technical support resource in VoIP telecommunications phone numbers, mobile device management, and dial plans. The position will require analysis and design for Call trees or call centers for internal communications. This person will manage the client telecommunications data and look to improve process and procedures through redundancy or automation where appropriate.The candidate must have experience in VoIP communications, telephony configuration and testing, validation, administration, support, monitoring and maintenance for telecom infrastructure including the development of process documentation. The candidate will be expected to utilize industry standard best practices and methodologies and provide knowledge transfer to other staff through both direct communication and formal documentation.The candidate should have experience with mobile technology and supporting daily operations in telecommunications billing and tracking systems.The candidate should be familiar with routing protocols for VoIP communications while working within a WAN and LAN environment.An exceptional candidate will have direct experience with Cisco Unified Communications software suite like Manager, Cisco Unity Connection, Cisco Unified Contact Center Express or other Call Center software or services.The candidate should be capable of working independently on a diverse amount of activities. The candidate will also be required to work within a team to provide recommendations for process improvements, project planning, system implementations, and system administration. The candidate should be skilled in the prioritization of daily tasks and project tasks.The candidate should have experience with providing system High-availability and the day to day support in a 24x7-365 environment is preferred.On Call support will be required.The candidate will be required to pass a criminal background check prior to starting the position.List any special qualifications & years of experience:Project Details (project overview, who the contractor will work with, soft skills needed, etc.):Qualification - ExperienceCall Tracing Software - 8 yearsTelecommunication Infrastructure and Service Inventories - 5 yearsTelecommunications bill payment systems - 8 yearsTelecommunications rates and billing systems - 8 yearsTelecommunications systems and services - 5 yearsTemplate and instructions development - 5 yearsCustomer Service - 8 yearsOral Communication - 8 yearsWritten Communication - 8 yearsLAN - 5 yearsTelecommunication: Design and configure of ACD, VoIP, and IVR systems - 5 yearsTelecommunications - 8 yearsVideo Conferencing - 3 yearsVo/IP Networks - 5 yearsWide Area Networks (WAN) - 5 yearsWireless – Cellular - 8 yearsWireless – Data - 5 yearsWireless – Mobile - 5 yearsWork with vendor to resolve hardware and software problems - 5 yearsTop Skills:Demonstrated Telecommunications provider services support and vendor management. EX providers: ATT, US Cellular, Lumen, etc. (8+ years)Experience in provisioning a PBX. (5+ years)Demonstrated skills in telecommunications asset management and billing reconciliation. (8+ years)Experience in managing Call Center software distributing and managing VoIP phone numbers. (8+ years)Notes:Weekend coverage: Occasionally, maybe once a quarter related to VOIP reboots that we typically do on Sunday morning.This position is currently remote VIVA is an equal opportunity employer. All qualified applicants have an equal opportunity for placement, and all employees have an equal opportunity to develop on the job. This means that VIVA will not discriminate against any employee or qualified applicant on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status
Description:The client is looking for ONE (1) Systems Engineer I - Telecommunications AdministratorThis position is more accurately described as a Telecommunications Administrator.The Telecommunication Specialist will function as a high-level technical support resource in VoIP telecommunications phone numbers, mobile device management, and dial plans. The position will require analysis and design for Call trees or call centers for internal communications. This person will manage the client telecommunications data and look to improve process and procedures through redundancy or automation where appropriate.The candidate must have experience in VoIP communications, telephony configuration and testing, validation, administration, support, monitoring and maintenance for telecom infrastructure including the development of process documentation. The candidate will be expected to utilize industry standard best practices and methodologies and provide knowledge transfer to other staff through both direct communication and formal documentation.The candidate should have experience with mobile technology and supporting daily operations in telecommunications billing and tracking systems.The candidate should be familiar with routing protocols for VoIP communications while working within a WAN and LAN environment.An exceptional candidate will have direct experience with Cisco Unified Communications software suite like Manager, Cisco Unity Connection, Cisco Unified Contact Center Express or other Call Center software or services.The candidate should be capable of working independently on a diverse amount of activities. The candidate will also be required to work within a team to provide recommendations for process improvements, project planning, system implementations, and system administration. The candidate should be skilled in the prioritization of daily tasks and project tasks.The candidate should have experience with providing system High-availability and the day to day support in a 24x7-365 environment is preferred.On Call support will be required.The candidate will be required to pass a criminal background check prior to starting the position.List any special qualifications & years of experience:Project Details (project overview, who the contractor will work with, soft skills needed, etc.):Qualification - ExperienceCall Tracing Software - 8 yearsTelecommunication Infrastructure and Service Inventories - 5 yearsTelecommunications bill payment systems - 8 yearsTelecommunications rates and billing systems - 8 yearsTelecommunications systems and services - 5 yearsTemplate and instructions development - 5 yearsCustomer Service - 8 yearsOral Communication - 8 yearsWritten Communication - 8 yearsLAN - 5 yearsTelecommunication: Design and configure of ACD, VoIP, and IVR systems - 5 yearsTelecommunications - 8 yearsVideo Conferencing - 3 yearsVo/IP Networks - 5 yearsWide Area Networks (WAN) - 5 yearsWireless – Cellular - 8 yearsWireless – Data - 5 yearsWireless – Mobile - 5 yearsWork with vendor to resolve hardware and software problems - 5 yearsTop Skills:Demonstrated Telecommunications provider services support and vendor management. EX providers: ATT, US Cellular, Lumen, etc. (8+ years)Experience in provisioning a PBX. (5+ years)Demonstrated skills in telecommunications asset management and billing reconciliation. (8+ years)Experience in managing Call Center software distributing and managing VoIP phone numbers. (8+ years)Notes:Weekend coverage: Occasionally, maybe once a quarter related to VOIP reboots that we typically do on Sunday morning.
This position is currently remote
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