Description:
Under supervision, this position is responsible for providing effective service to Credit Union members by acquiring and retaining the knowledge required to process all transactions in an accurate, timely and courteous manner; setting up checking accounts; and for assisting with collection activities on delinquent accounts.
ESSENTIAL FUNCTIONS:
1. Provide a variety of services (e.g., cash and check transactions, membership enrollments and changes, travelers checks, stop payments, IRAs, etc.) to Credit Union members in an effective manner.
2. Assist with collection activities by reviewing delinquent accounts, contacting members when necessary. When appropriate, recommend delinquent accounts be turned over to collection agencies.
3. Perform all duties related to checking accounts, i.e., setting up accounts, ordering checks, assisting members with inquiries regarding checking account activities.
4. Carry out activities necessary to conduct business each day (e.g., cash on hand, signature plate placement, cash on hand transaction verification and balancing, error identification and correction, etc). Prepare bank deposit at close of day.
5. Screen, verify and process all types of loan applications (e.g., auto, personal MasterCard, etc). Set up terminated employees for direct payment of loans. Check loan register daily to be sure loans have been set up correctly (e.g., payment date, payment amount, loan amount, etc.).
6. Run credit checks. Compare these to loan applications, ensuring all information is reported. Refer all loans to the appropriate person for continued processing. Notify members of declined loans.
7. Perform various Credit Union clerical activities (e.g., preparation of bill payments; ordering supplies; typing letters; etc.)
8. Respond to internal and external inquiries concerning Credit Union matters (loan information, account information, verification, etc.).
9. Maintain all files examined annually by the Federal Examiner and Supervisory Committee.
10. Communicate and interact effectively and professionally with co-workers, management, customers, etc.
11. Comply with HIPAA, Diversity Principles, Corporate Integrity, Compliance Program policies and other applicable corporate and departmental policies.
12. Maintain complete confidentiality of company business.
13. Maintain communication with management regarding development within areas of assigned responsibilities and perform special projects as required or requested.
JOB REQUIREMENTS:
Experience in a banking environment, and/or Credit Union.
Clear and concise interpersonal, verbal and written communication skills.
PC proficiency to include Word, Excel, PowerPoint and Lotus Notes.
Detail oriented
High level of confidentiality.
Cash handling and customer service experience is a must have.
PREFERRED JOB REQUIREMENTS:
Ten-key/calculator experience.
Referral preference given to applicants able to take and meet testing criteria.
Notes:
5 days, M-F onsite, 9am to 2pm.
VIVA is an equal opportunity employer. All qualified applicants have an equal opportunity for placement, and all employees have an equal opportunity to develop on the job. This means that VIVA will not discriminate against any employee or qualified applicant on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status