Under broad supervision, conducts IT application training classes and develops/updates content for training materials. Owns assigned tasks.

Job Summary:
The client is seeking a candidate who can travel to District and Area Office locations, to conduct on-premise classes several times a month and conduct classes remotely online through Microsoft Teams.
The job will be to deliver IT training to the client staff (adult learners) on custom client IT developed and Commercial-Off-The-Shelf (COTS) applications. The client will train the candidate in these products. Candidate will deliver training for desktop, web, and mobile applications. Candidate will work with the client users to identify training needs, courses, and content. Candidate will publish training schedules/course offerings within the client Learning Management System (Oracle/Workday), administer learner enrollments/testing/completions, assign grades/scoring or awarding of certifications. Candidate will send and review training surveys to obtain feedback to improve training delivery and client IT products. Candidate will collaborate/develop relationships with the client business units to increase class enrollments and address technical needs. Candidate will also facilitate vendor or contractor delivered training.

The candidate will develop/update/maintain IT training content. They will compile information to create PowerPoint presentations, IT Trainer Guides, Quick Reference Guides, User Manuals, Storyboards, Videos, and/or Computer Based Training. Candidate will engage technical staff to develop training content.

The client highly desires a candidate who can develop training content using Microsoft Word, Microsoft PowerPoint, Scribe, TechSmith Camtasia, Adobe Captivate, and/or Articulate 360/Storyline.
Candidate will complete recordkeeping for tracking time/activities, timecards, performance indicators, and ensure submitted data is accurate.
Candidate will be working as a team member within the IT organization of the client and report to a Team Leader/Supervisor. The IT Training Team is composed of IT Trainers, Instructional Designers and a Team Leader. The team delivers training statewide on -40 applications. Training courses cover a variety of transportation topics such as contract administration, material testing, construction inspections, asset management/maintenance, and emergency operations.

Core Competencies:
Training: Employs a variety of instructional techniques; effectively obtains learner engagement; delivers competency-based learning; actively seeks feedback to improve.
Content Development: Produces high quality training content quickly with minimal rework.
Communication: Routinely and effectively communicates with client learners/customers; with Team Leader on work assignments/priorities, timelines, risks/issues, travel issues, etc.
Teamwork and Cooperation: Supports their team and IT to accomplish common goals, objectives, projects, and tasks. Demonstrates a “can- do” or “team player” attitude. Assists in conducting scheduled classes when other instructors are unable to conduct (e.g. call in sick).
Customer Service: Provides helpful, courteous, responsive, and knowledgeable service. Ensures customer IT needs/issues get routed to appropriate support staff/IT management. Demonstrates patience and empathy with learners. Honors commitments and provides follow- up/follow-through. Provides learning opportunities to meet the client business needs, offer the complete course catalog, and schedule classes equitably across Districts.
Results Orientation: Consistently delivers required business results; demonstrates successful attainment of performance indicators for courses, classes, and enrollments; sets and achieves achievable, yet aggressive goals; consistently complies with quality standards in meeting deadlines; maintains focus on achieving the client IT goals/objectives.
Planning and Organization: Plans schedules, work assignments, and travel arrangements sufficiently in advance. Confirms work priorities and manages time effectively.
Travel: Able and flexible in travelling to conduct scheduled on-site training.

Responsibilities:
Adheres to the priorities, procedures, objectives, and guidance of their client Team Leader and IT management.
Keeps Team Lead fully informed of work schedule, technical issues/risks, or any travel or accommodation concerns. Proactively communicates and takes steps with Team Leader and IT management to mitigate any issues/risks.
Learns and maintains knowledge of the client IT applications to a level sufficient to effectively teach and guide learners in its use and operation.
Maintains, coordinates, and communicates training schedules/course offerings with end users and stakeholders.
Ensures training environments and data are ready prior to training classes.
Conducts virtual classroom training, on-site classroom, and webinars/user group sessions.
Establishes effective relationships throughout the organization, both within IT, Human Resources, and across business units/customers/stakeholders to identify/address gaps in user training and solicit class enrollment.
Reserves conference rooms/equipment, confirms enrollments before travel, makes appropriate travel arrangements, and travels safely.
Conducts online training using Microsoft Teams and on-premise training in conference rooms/computer labs.
Provides an engaging, interactive, and positive learning experience to learners.
Maintains professionalism and order within the classroom to complete course objectives.
Completes enrollments, course attendance/completions, and assigns appropriate scoring/grades within the LMS. Sends out surveys.
Ensures correct recordkeeping within the LMS, timekeeping/work activity reporting, and performance indicator reporting.
Ensures travel expenses, taxes, and forms are correct on billing statements, etc. Submits expense reports through appropriate systems and within expected timeframes. Complies with travel policies and reimbursement procedures.
Reviews and updates training materials and documentation.
Produces effective training content suitable to course audience. Publishes course materials as needed.
Participates in IT projects. Provides user training support with IT product user acceptance testing, initial rollouts, and ongoing production operation.
Able to adapt/respond in a dynamic, fast-paced, customer-focused IT environment.

Skill - Required / Desired - Amount of Experience
Microsoft Office and Office 365 applications - Required - 5 Years
BA/BS in in communications, teaching, IT or similar field; or Associate Degree w/2 yr of IT experience; or IT Certifications w/4 yr IT experience - Required - 4 Years
Work experience in IT technical training or with computers, technology, IT applications/systems, and/or end user client support. - Required - 4 Years
Excellent verbal and written English language communication, presentation, and teaching skills - Required - 5 Years
Able and flexible to travel to provide scheduled in-person training classes - Required - 1 Years
Work experience in developing role-based end user training content for IT applications/systems - Highly desired - 4 Years
Experience in instructional design, visual design, storyboarding, writing instructional text, audio scripts/video scripts - Highly desired - 2 Years
Adobe Captivate - Highly desired - 2 Years
TechSmith Camtasia - Highly desired - 2 Years
Articulate 360/Storyline - Highly desired - 2 Years
Microsoft Teams - Highly desired - 1 Years
Work experience with maintaining training records within an LMS - Highly desired - 1 Years
Oracle LMS/Cornerstone LMS - Nice to have
Familiarity with ServiceNow - Nice to have

Notes:
This position is Hybrid (Remote and Onsite). The candidate first day is onsite and onsite on demand basis.