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Trainer / Content Developer

Durham, NC

10.5 Months

Contract $28.57/hour - $33.57/hour

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Posted: Sep 10, 2026

Ref: BTNCNC31

Position Overview

The client requires the services of a trainer/content developer to support training implementation of Child Welfare training modules.

The client seeks contract resources to assist with the training and implementation of the Child Welfare Information System (CWIS). The primary purposes of the trainer/content developer is to analyze the CWIS functionality to develop and deliver classroom facilitator-led learning solutions and eLearning courses to support system implementation. This position will work closely with the Training Lead, Business and Agile Teams, as well as the Development Team and other subject matter experts to understand requirements, to design training and develop course materials, develop and maintain Adobe FrameMaker templates and scripts, and maintain/revise training materials for instructional training of adult learners. Using this base, this resource will also be responsible for providing effective and creative classroom and virtual facilitation of training for all levels of employees who oversee and administer Child Welfare programs in the CWIS.

Skill - Required / Desired - Amount of Experience
Experience in curriculum design and developing training materials for adult learners - Required - 3 Years
Understands the social services programs that drive the efforts of the client staff who administer those programs. - Required - 3 Years
Research and evaluate the client case management software in order to translate the software functionality into effective learning materials. - Highly desired - 3 Years
Ability to assist with scheduling, preparing for and participating in quality assurance checks on training materials that have been developed. - Required - 3 Years
Experience working with training developers, program subject matter experts, technical support and others to assure training materials are effective. - Required - 3 Years
Experience in business analysis, MS Office Suite (e.g., MS Word, MS Excel, MS PowerPoint) - Required - 3 Years
Experience in Learning Management System (LMS) technology such as Moodle, XML, HTML - Required - 3 Years
Experience in designing and delivering computer-based training instructional design, with learning program design systems. - Required - 3 Years
Experience in software that may include Adobe FrameMaker, Adobe Captivate, Camtasia, Photoshop, Adobe , Visio or other training applications. - Required - 3 Years
Experience developing dynamic instructional training materials using interactions and simulations to create interactive, engaging course content. - Required - 3 Years
Experience developing interactive media presentations that enhance the online educational experience - Required - 3 Years
Experience leading training sessions in a variety of formats that may include in person, virtual and/or webinar. - Required - 3 Years
Ability to assist with basic application software and hardware support - Highly desired
Must have strong understanding of internet concepts and web technology - Highly desired
Ability to clearly communicate in oral and written form, and deal effectively with diverse groups to accomplish the objectives. - Highly desired
Experience evaluating student progress and making recommendations for continued training participation curriculum and . - Required - 3 Years
Experience providing feedback on learning providing feedback on learning curriculum and methodology to assure program relevance and user comprehension. - Required - 3 Years
Experience with processes to prepare for and conduct classroom training including facility management, course scheduling and student registration. - Required - 3 Years
Knowledge of and experience with the client and the client Medicaid Program - Highly desired - 2 Years

Notes:

Hybrid.
Travel up to 30% of the time is required in the performance of the work for this position. Travel may include some evenings and weekend days.

VIVA is an equal opportunity employer. All qualified applicants have an equal opportunity for placement, and all employees have an equal opportunity to develop on the job. This means that VIVA will not discriminate against any employee or qualified applicant on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

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VIVA provides employees access to a comprehensive group health insurance plan (Medical, Dental, Vision, Basic Life, Term Life, and Accidental Death) through our flexible PPO plan-allowing you the freedom to choose healthcare providers.

401(k) Retirement Planning

Plan securely for your future with automatic payroll deductions into a tax-advantaged 401(k) retirement plan, including employer-matching contributions for eligible employees.

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