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Training and Support Specialist


Reference Number: BTNCD19

Training and Support Specialist
experience  Not Disclosed
location  Raleigh, NC
duration  2.5 Months
salary  Not Disclosed
jobtype  Not Disclosed
Industry  Government - State
Job Description

Hybrid - Require 8 days per month onsite.

Description:


The client requires the services of a training and support specialist to support Medicaid Direct and Medicaid Managed Care Training Projects.


The purpose of the position will be to create training content (online and live classroom training) to support organizational initiatives and business units. Strong content development and writing skills needed. Ability to draft articles to support employee learning, tips, and educational resources for employees, such as job aids. Good research skills. Instructional design and technical knowledge needed. This position will support live virtual meetings and events. Strong presentation, communication, and collaboration skills. Must be professional.

The client prefers experience with following tools: Adobe Articulate (Storyline and Rise), Canva, Camtasia, MS Teams. Candidates with experience developing HR curriculums or training in partnership with subject matter experts is preferred. Creating training videos and microlearning, a plus. Use of voiceover tools a plus. Interest in continually learning new software and keeping the team updated on changes to software, is desired.

This position works with: Associate Director of Organizational Development, Training and Support Specialist, Learning and Development Consultant, Organizational Development Consultant and an Administrative Support Specialist.

Required / Desired Skills

Skill Required / Desired Amount of Experience

Experience in curriculum design and developing training materials for adult learners Required 3 Years
Understands the client Medicaid Program that drive the efforts of the client staff who administer those programs. Highly desired 3 Years
Strong content development skills needed. Required 3 Years
Instructional design and technical knowledge needed Required 3 Years
Adobe Articulate 360 Required
Experience with adult learning practices, principles and procedures in classroom and on-line presentations Highly desired
This position will support live virtual meetings and events. Strong presentation, communication, and collaboration skills. Required 3 Years
Preferred tools: Adobe Articulate & Camtasia, MS Teams, Microsoft products, Webex Required


Notes:

No travel is required. This is a Monday-Friday, 8-5 position. Hybrid work model. Require 8 days per month onsite.


VIVA is an equal opportunity employer. All qualified applicants have an equal opportunity for placement, and all employees have an equal opportunity to develop on the job. This means that VIVA will not discriminate against any employee or qualified applicant on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status

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